Axi

3 weeks ago

Client Success Specialist (Thai)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 52 minutes agoStatus: Live

Job Summary

Deliver multi-channel client support and tailored guidance to standard and premium trader segments, ensuring timely, accurate case handling and improved retention. Investigate and validate trades at level 1, identify root causes, and contribute to sustainable resolutions. Collaborate across departments, share recurring trends with internal teams, and escalate complex matters with complete documentation—while following CX policies, quality standards, and regulatory requirements.

Location: Kuala Lumpur

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Provide high-quality, multi-channel client support by handling enquiries and issues accurately and professionally.
•Tailor support for defined client segments and provide guidance to support client retention.
•Identify trends and observations and share them with internal teams using established escalation and reporting procedures.
•Collaborate cross-departmentally to resolve client issues and support operational and market expansion.
•Conduct level-1 trade investigations and validations, resolve root causes sustainably, and escalate complex matters with complete documentation.

Pay and Benefits

Perks:Health InsurancePaid LeaveLearning Budget

Key Requirements

•Proven experience in a customer service role, preferably with call center/fintech experience.
•Native Thai with strong verbal and written English communication skills.
•Strong problem-solving skills and attention to detail.
•Ability to collaborate effectively in a team environment and across departments.
•Proficiency using CRM and service desk systems, with the ability to multitask in a fast-paced environment.

Experience:Fintech

Skills:CommunicationInterpersonal skillsEmpathyProblem-solvingAttention to detailTeamworkMultitaskingPrioritizationProactive mindset

Languages:ThaiEnglish

Tech Stack:CRMService desk systems

Company Brief

Axi

Axi is an online forex and CFD broker offering trading platforms, market access, and execution services for retail and institutional clients. It provides MetaTrader platforms, competitive pricing, and risk management tools for currency and derivative trading.

Industry: Trading Platforms

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Sydney, Australia

Founded: 2007

Website

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Axi