Associate, Client Tech Support Engineering

Fiserv
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Client service","Troubleshooting","Documentation","Process improvement","Collaboration"]

Provide technical support to clients by troubleshooting and resolving hardware, software, and network connectivity issues. Work cross-functionally to ensure client problems are addressed efficiently, and document and track interactions and solutions in a ticketing system. Maintain IT support documentation, FAQs, and training materials, and manage secure file transfers for internal and external stakeholders. Collaborate on improving support processes, tools, and client support experiences.

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FursaFursa
Fiserv
Fiserv
12 hours ago

Associate, Client Tech Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide technical support to clients by troubleshooting and resolving hardware, software, and network connectivity issues. Work cross-functionally to ensure client problems are addressed efficiently, and document and track interactions and solutions in a ticketing system. Maintain IT support documentation, FAQs, and training materials, and manage secure file transfers for internal and external stakeholders. Collaborate on improving support processes, tools, and client support experiences.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide timely technical support to clients by resolving issues.
  • •Collaborate with internal teams to address client issues efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Maintain and update IT support documentation, FAQs, and training materials.
  • •Manage secure and efficient file transfer processes for internal and external stakeholders.

Key Requirements

  • •3+ years of experience in technical support and client service.
  • •1+ year troubleshooting technical issues across hardware, software, and network connectivity.
  • •1+ year experience with Office 365, ticketing systems, and remote support tools.
  • •1+ year experience with FTP, SFTP, and other file transfer technologies.
  • •3+ years of equivalent combination of educational background, related experience, and/or military experience.
Experience:3+ yearsTechnical supportClient service
Skills:Client serviceTroubleshootingDocumentationProcess improvementCollaboration
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTPFile transfer technologies

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn