Business IT Support Analyst - L1 - Remote (Atlanta, GA, US, 30338)

Crh
Atlanta
Workplace: RemoteFull timeUSD 55,000 - 70,000 annuallyFunction: IT Support & HelpdeskEducation: bachelorsSkills: ["Troubleshooting","Analytical thinking","Written communication","Verbal communication","Organizational and time management"]

Provide first-line support for Infor M3 Cloud and related business applications, serving as the primary point of contact for users. Handle routine issues and service requests via phone, email, and ticketing systems, including user provisioning and troubleshooting. Document incidents and knowledge articles, monitor queues for SLA compliance, escalate complex cases to Level 2, and support standard system processes and user training.

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Crh
Crh
7 hours ago

Business IT Support Analyst - L1 - Remote (Atlanta, GA, US, 30338)

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Last checked: 7 hours agoStatus: Live

Job Summary

Provide first-line support for Infor M3 Cloud and related business applications, serving as the primary point of contact for users. Handle routine issues and service requests via phone, email, and ticketing systems, including user provisioning and troubleshooting. Document incidents and knowledge articles, monitor queues for SLA compliance, escalate complex cases to Level 2, and support standard system processes and user training.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide first-line support for Infor M3 Cloud and related business applications via phone, email, and ticketing systems
  • •Resolve routine user issues and service requests in accordance with SLAs
  • •Perform user access provisioning, maintenance, and deprovisioning activities
  • •Support business processes for customer, vendor, item, printer, and user maintenance
  • •Document incidents and create knowledge articles; monitor ticket queues and escalate complex issues to Level 2 or other IT teams

Pay and Benefits

Salary: USD 55,000 - 70,000 annually
Perks:401kDisabilityLife InsuranceHealth InsuranceDentalVisionPaid LeavePaid Holidays

Key Requirements

  • •Associate's or bachelor's degree in computer science, information systems, business, or a related field, or equivalent work experience
  • •Experience in customer service, technical support, help desk, or business application support
  • •Exposure to ERP systems such as Infor M3, or similar business systems
  • •ServiceNow ITSM (or similar ticket management) experience
  • •Strong troubleshooting, communication, organizational, and time management skills with the ability to work independently and in a team
Experience:Customer supportTechnical supportHelp deskERPBusiness applications
Education:Bachelor's
Skills:TroubleshootingAnalytical thinkingWritten communicationVerbal communicationOrganizational and time management
Tech Stack:Infor M3 CloudInfor M3ERPServiceNowITSMTicketing systems

Company Brief

Crh
Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.
Industry: Building Materials
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1970
WebsiteLinkedIn