Hostess

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Courteous service","Professionalism","Efficiency","Upselling","Team rapport"]

Serve food and beverages in the assigned outlet with courteous, professional, efficient service aligned to Kempinski standards. Perform opening and closing procedures, keep the work area clean and organized, and maintain personal appearance and hygiene. Provide knowledge of menu items and hotel services, explain and upsell offerings, handle guest enquiries and complaints, and operate the POS system at the required responsibility level while following all hotel health, safety, and fire regulations.

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Kempinski
Kempinski
1 day ago

Hostess

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Serve food and beverages in the assigned outlet with courteous, professional, efficient service aligned to Kempinski standards. Perform opening and closing procedures, keep the work area clean and organized, and maintain personal appearance and hygiene. Provide knowledge of menu items and hotel services, explain and upsell offerings, handle guest enquiries and complaints, and operate the POS system at the required responsibility level while following all hotel health, safety, and fire regulations.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service

Key Responsibilities

  • •Serve food and beverages to guests in the assigned outlet, encouraging sales and maximizing guest satisfaction.
  • •Report to duty punctually, maintain correct uniform and hygiene, and ensure a high standard of personal appearance.
  • •Perform opening and closing procedures and keep the place of work and surrounding area clean and organized.
  • •Handle guest enquiries, report complaints and feedback to supervisors, and ensure follow-up.
  • •Monitor operating supplies and equipment to reduce spoilage and wastage, and attend trainings and staff meetings.

Key Requirements

  • •Provide courteous, professional, efficient and flexible service consistent with hotel standards and Kempinski DNA values.
  • •Maintain correct uniform and grooming standards, including clean appearance, hygiene, and appropriate shoes/nametag.
  • •Have thorough knowledge of food and beverage items and be able to explain and upsell menu offerings and alternatives.
  • •Operate the existing POS system at the trained responsibility level and follow all hotel rules and policy manual.
  • •Follow health, hygiene, and safety (including fire safety) rules and complete outlet opening and closing procedures.
Skills:Courteous serviceProfessionalismEfficiencyUpsellingTeam rapport
Tech Stack:POS system

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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