Associate Customer Success Manager

Own day-to-day customer success for K-12 customers who have adopted Parchment. Serve as the liaison between customers and Instructure, deliver consultative engagements, and help align product usage to customer strategy. Manage a book of 100–500 accounts by supporting renewals, negotiating and closing contracts, forecasting revenue, and driving expansions and cross-selling. Collaborate cross-functionally while meeting customer satisfaction and territory goals.