Team leader, Front Office

Kerzer International
Montenegro
Full timeFunction: Administration & Executive AssistanceSkills: ["Guest service","Leadership","Communication","Team supervision","Problem-solving"]

Lead the day-to-day operations of the Front Desk, ensuring SIRO Porto Montenegro’s service and hotel standards are continuously met. Maintain strong knowledge of hotel operations, services, and outlets to deliver an exceptional guest experience. Respond promptly to guest queries and supervise Front Desk colleagues, keeping a professional, friendly, and energetic atmosphere. Actively embody the brand concept and bring enthusiasm for sports, wellbeing, and guest engagement.

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Kerzer International
Kerzer International
12 hours ago

Team leader, Front Office

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Last checked: 12 hours agoStatus: Live

Job Summary

Lead the day-to-day operations of the Front Desk, ensuring SIRO Porto Montenegro’s service and hotel standards are continuously met. Maintain strong knowledge of hotel operations, services, and outlets to deliver an exceptional guest experience. Respond promptly to guest queries and supervise Front Desk colleagues, keeping a professional, friendly, and energetic atmosphere. Actively embody the brand concept and bring enthusiasm for sports, wellbeing, and guest engagement.
Location: Montenegro
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage the Front Desk’s smooth and efficient daily operations within established guidelines.
  • •Ensure hotel standards are continuously respected and met across Front Office activities.
  • •Provide high-standard guest service using up-to-date knowledge of operations, services, and outlets.
  • •Supervise Front Desk colleagues to ensure professional, friendly guest care with a positive energy.
  • •Respond to guest queries promptly and help deliver an exceptional, memorable guest experience.

Key Requirements

  • •Ensure smooth, efficient day-to-day Front Desk operations under guidance from Front of House Management.
  • •Maintain up-to-date knowledge of hotel operations, services, and outlets to deliver a high standard of guest service.
  • •Supervise Front Desk colleagues and ensure guests are cared for professionally and with a friendly attitude.
  • •Respond to guest queries in a timely manner.
  • •Demonstrate a lively, energetic personality and an active presence aligned with the brand concept and sport activities.
Skills:Guest serviceLeadershipCommunicationTeam supervisionProblem-solving

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn