Freight Forwarding Operations and Customer Service Agent
DP World
Los Angeles
Workplace: OnsiteFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer relationship management","Issue resolution","Attention to compliance","Timely execution","Coordination"]Manage freight forwarding files and logistics services while building strong customer relationships. Address customer concerns, resolve issues, and support day-to-day export/import documentation needs. Monitor files for compliance, accurate estimates, and timely invoicing, and share complete flight/sailing details. Coordinate with airlines, ocean lines, DP World internal networks, and partner agents, responding quickly to air/ocean file emergencies and supporting colleagues during workflow overload.
