Freight Forwarding Operations and Customer Service Agent

DP World
Los Angeles
Workplace: OnsiteFull timeUSD 60,000 - 65,000 annuallyFunction: Customer Support (Service Desk)Experience: 3+ yearsSkills: ["Customer relationship management","Issue resolution","Attention to compliance","Timely execution","Coordination"]

Manage freight forwarding files and logistics services while building strong customer relationships. Address customer concerns, resolve issues, and support day-to-day export/import documentation needs. Monitor files for compliance, accurate estimates, and timely invoicing, and share complete flight/sailing details. Coordinate with airlines, ocean lines, DP World internal networks, and partner agents, responding quickly to air/ocean file emergencies and supporting colleagues during workflow overload.

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FursaFursa
DP World
DP World
11 months ago

Freight Forwarding Operations and Customer Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage freight forwarding files and logistics services while building strong customer relationships. Address customer concerns, resolve issues, and support day-to-day export/import documentation needs. Monitor files for compliance, accurate estimates, and timely invoicing, and share complete flight/sailing details. Coordinate with airlines, ocean lines, DP World internal networks, and partner agents, responding quickly to air/ocean file emergencies and supporting colleagues during workflow overload.
Location: Los Angeles
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage file creation and all services associated with freight forwarding and logistics.
  • •Assist with account start-up and liaise with sales to ensure required documentation for SOP is provided.
  • •Monitor and audit files weekly for compliance of estimate input, profit margin setting, and timely invoicing.
  • •Assist clients with day-to-day export/import documentation requests to ensure proper execution of transportation files.
  • •Liaise with airlines/ocean lines and DP World network/partner agents; respond quickly to emergency situations and coordinate support during workflow overload.

Pay and Benefits

Salary: USD 60,000 - 65,000 annually
Perks:Health InsuranceLife Insurance

Key Requirements

  • •At least 3 years of recent experience in Freight Forwarding Operations and Customer Service.
  • •Freight forwarding experience is mandatory.
  • •Ability to assist with account start-up and provide required documentation/information for SOP.
  • •Graduate in any field.
  • •Must be legally authorized to work in the United States without sponsorship now or in the future.
Experience:3+ yearsFreight forwardingLogisticsCustomer service
Skills:Customer relationship managementIssue resolutionAttention to complianceTimely executionCoordination

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

DP World
Global ports, terminals and logistics provider offering end-to-end supply‑chain, maritime services, freezones and technology-driven trade solutions across ports, inland terminals, logistics parks and digital platforms.
Industry: Ports & Port Operators
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Decacorn (USD 10B+)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2005
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