Sr. Director, Card Partnerships- Head of Customer Communications Delivery & Operational Strategy

Discover Financial
Virginia, Richmond
Full timeUSD 238,700 - 272,400 annuallyFunction: Communications, PR & CommunityExperience: 7+ yearsEducation: bachelorsSkills: ["Strategic leadership","Executive communication","Team building","Risk management","Stakeholder management"]

Lead operational strategy and transformation for Partnerships Marketing Operations within Card Partnerships. Own prioritization and end-to-end delivery of servicing and marketing collateral, while directing a team that runs the delivery operation. Define multi-year roadmaps, drive complex projects on time and within budget, manage risk, and provide executive-level reporting and communications. Partner across product, tech, legal/compliance, and business operations to align decisions and deliver commitments in a highly regulated environment.

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Discover Financial
Discover Financial
1 day ago

Sr. Director, Card Partnerships- Head of Customer Communications Delivery & Operational Strategy

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Job Summary

Lead operational strategy and transformation for Partnerships Marketing Operations within Card Partnerships. Own prioritization and end-to-end delivery of servicing and marketing collateral, while directing a team that runs the delivery operation. Define multi-year roadmaps, drive complex projects on time and within budget, manage risk, and provide executive-level reporting and communications. Partner across product, tech, legal/compliance, and business operations to align decisions and deliver commitments in a highly regulated environment.
Location: Virginia, Richmond
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Director level

Key Responsibilities

  • •Define multi-year strategic objectives and roadmap for the Partnerships agenda, translating executive intent into executable programs.
  • •Lead moderate to large teams to drive complex projects and programs with strategic direction.
  • •Ensure projects are delivered on time and on budget while managing risk in a complex, changing environment.
  • •Own executive-level communications, roadmaps, and reporting to provide transparency to senior leadership.
  • •Direct the design and implementation of workflow solutions and drive continuous improvement in risk management practices using data and technology.

Pay and Benefits

Salary: USD 238,700 - 272,400 annually

Key Requirements

  • •Bachelor’s degree or military experience.
  • •At least 7 years of project management experience.
  • •At least 3 years of financial services experience.
  • •At least 3 years of people management experience.
  • •Strong background defining vision, mobilizing resources, and delivering measurable results in a highly regulated environment.
Experience:7+ yearsFinancial services
Education:Bachelor's
Skills:Strategic leadershipExecutive communicationTeam buildingRisk managementStakeholder management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn