Growth Director- Citizen Services: Local & Devolved Government (Home Based, Hampshire, GB)

Serco
United Kingdom
Workplace: RemoteFull timeFunction: Government & Public AdministrationSkills: ["Leadership","Commercial judgement","Stakeholder management","Strategic planning","Communication"]

Lead the growth strategy for Citizen Services across Local & Devolved Government, shaping where Serco can win and building a sustainable pipeline of profitable new business, retention, and contract extensions. Own market intelligence and early engagement to develop compelling propositions for complex public sector customers, while leading and developing high-performing sales, business development, and bidding capability across a diverse service portfolio.

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Serco
Serco
1 day ago

Growth Director- Citizen Services: Local & Devolved Government (Home Based, Hampshire, GB)

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Job Summary

Lead the growth strategy for Citizen Services across Local & Devolved Government, shaping where Serco can win and building a sustainable pipeline of profitable new business, retention, and contract extensions. Own market intelligence and early engagement to develop compelling propositions for complex public sector customers, while leading and developing high-performing sales, business development, and bidding capability across a diverse service portfolio.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Government & Public Administration
Seniority: Director level

Key Responsibilities

  • •Develop, own, and deliver the Citizen Services growth strategy by identifying the most compelling markets, customers, and opportunities.
  • •Build and sustain a pipeline covering new business, contract retention, extensions, and strategic growth opportunities.
  • •Develop influential senior relationships with local authorities, NHS organisations, devolved government commissioners, and strategic partners.
  • •Lead and develop business development, sales, and bidding capability by creating the operating model and talent needed for growth plans.
  • •Translate market opportunity into differentiated propositions by working with operations, commercial, finance, technology, legal, and bid teams, and govern major opportunities (acting as SRO when needed).

Pay and Benefits

Perks:Health InsurancePaid Leave

Key Requirements

  • •Substantial track record of winning complex business in local government and related public service markets.
  • •Demonstrated experience developing and executing growth strategies across complex public sector markets.
  • •Deep understanding of local authority and NHS customers and the political, financial, and service pressures shaping priorities.
  • •Strong senior relationships and credibility with commissioners, partners, and other stakeholders across local and/or devolved government.
  • •Experience leading high-performing business development, growth, or bidding teams and delivering through complex matrix organisations.
Experience:Public sectorLocal governmentNHSCommissioningOutsourced servicesPartnership-based services
Skills:LeadershipCommercial judgementStakeholder managementStrategic planningCommunication

Company Brief

Serco
Provides public services across defence, transport, health, justice, immigration and citizen services, delivering operations, consultancy and managed services to governments and commercial clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Hook, United Kingdom
Founded: 1929
WebsiteLinkedIn