Dealer Success Manager

Discover Financial
Columbus
Workplace: OnsiteFull timeUSD 109,900 - 125,400 annuallyFunction: Administration & Executive AssistanceExperience: 1+ yearsSkills: ["Interpersonal skills","Communication","Influencing partners","Analytical skills","Attention to detail"]

Partner with POD teams to drive dealer success for Navigator Platform, owning the customer adoption and retention lifecycle. Deliver sales enablement through specialized process and product expertise, including pitch support, closing techniques, and ROI conversations. Provide setup ownership, expert training, and troubleshoot Navigator Platform issues. Improve processes aligned to superior customer outcomes, educate dealer stakeholders, and travel frequently within the Columbus metro area.

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Discover Financial
Discover Financial
1 week ago

Dealer Success Manager

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Last checked: 18 hours agoStatus: Live

Job Summary

Partner with POD teams to drive dealer success for Navigator Platform, owning the customer adoption and retention lifecycle. Deliver sales enablement through specialized process and product expertise, including pitch support, closing techniques, and ROI conversations. Provide setup ownership, expert training, and troubleshoot Navigator Platform issues. Improve processes aligned to superior customer outcomes, educate dealer stakeholders, and travel frequently within the Columbus metro area.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Collaborate with Area Sales Manager and POD team members to develop and execute cohesive market strategies and unified sales goals.
  • •Own the customer adoption and retention lifecycle for Navigator Platform, including process improvements aligned with superior customer outcomes.
  • •Provide subject matter expertise on processes and Navigator Platform when representing the Sales organization.
  • •Troubleshoot Navigator Platform and related processes, supporting dealers with technical enablement during pitches and closing.
  • •Lead seamless setup, expert training, and strategic ROI conversations; educate and gain buy-in from key dealer stakeholders and travel to dealerships up to 50% within the Columbus metro area.
Travel: High travel

Pay and Benefits

Salary: USD 109,900 - 125,400 annually

Key Requirements

  • •High school diploma, GED, or equivalent certification
  • •At least 1 year of experience in process management
  • •At least 1 year of experience in relationship management
  • •2+ years of experience in process management (preferred)
  • •2+ years of experience in relationship management (preferred)
Experience:1+ yearsAutomotiveProcess improvementRelationship managementSales enablement
Skills:Interpersonal skillsCommunicationInfluencing partnersAnalytical skillsAttention to detail
Tech Stack:Navigator Platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn