Customer Success Manager, Enterprise

Airwallex
Kuala Lumpur, Shanghai
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 3-5 yearsSkills: ["Communication","Relationship-building","Problem-solving","Data-analysis","Negotiation"]

Build and maintain strategic relationships with cross-border enterprise clients, driving growth in cross-border payments, ensuring high-quality service, and collaborating with product/R&D to optimize offerings for large clients in a fast-paced fintech environment.

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Airwallex
Airwallex
6 months ago

Customer Success Manager, Enterprise

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Job Summary

Build and maintain strategic relationships with cross-border enterprise clients, driving growth in cross-border payments, ensuring high-quality service, and collaborating with product/R&D to optimize offerings for large clients in a fast-paced fintech environment.
Location: Kuala Lumpur, Shanghai
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Resolve client issues efficiently, including pricing configuration, KYC/KYB, and transaction monitoring.
  • •Provide data analysis and optimization support to promote clients’ business development.
  • •Maintain client relationships and explore new business opportunities.
  • •Drive product/process optimization and innovation based on client and market feedback.
  • •Collaborate with product, R&D, and other teams to collect, organize, and analyze market information.

Key Requirements

  • •Korean and English language skills are a must; Mandarin preferred.
  • •3-5 years of relevant industry experience, preferably serving large enterprises.
  • •Detail-oriented, results-driven with strong communication and logical thinking.
  • •Business acumen to proactively identify client needs and explore opportunities.
  • •Strong verbal and written communication with data collection and analysis capabilities.
Experience:3-5 yearsEnterpriseCross-border paymentsFintech
Skills:CommunicationRelationship-buildingProblem-solvingData-analysisNegotiation
Languages:KoreanEnglishMandarin

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor