Sophos

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own a portfolio of strategic customer accounts throughout the full lifecycle—deployment, adoption, engagement, and renewal—driving satisfaction and maximizing customer value. Build trusted relationships with key buyers and influencers, develop joint success plans, and deliver business reviews backed by customer analytics and KPIs. Coordinate across onboarding, sales, product operations, services, and renewals while handling escalations and improving internal CSM processes.

Location: Canada

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage named customer accounts across the customer lifecycle, ensuring engagement and satisfaction through deployment, adoption, and renewal.
•Establish and maintain relationships with customer stakeholders, including regular check-ins and business reviews.
•Develop joint success plans with customers, leveraging a detailed understanding of their business to maximize adoption of Sophos technology.
•Monitor customer analytics and KPIs to reinforce value, identify areas for improvement, and optimize customer experience.
•Coordinate cross-functional activities (onboarding, sales, product operations, services, renewals) and act as an escalation point for high-impact issues.

Pay and Benefits

Salary: USD 80,000 - 84,000 annually

Key Requirements

•3+ years’ experience in customer success roles, with experience in customer support, sales, or business development as a plus.
•Exceptional communication skills and ability to build and maintain positive business relationships with customers.
•Comfort being accountable for driving customer success and translating customer issues into business or solution requirements.
•Experience acting as a trusted advisor to senior executives, including building strategic account plans.
•Cybersecurity experience is required.

Experience:3+ years

Skills:CommunicationRelationship buildingOrganizational skillsAccount planningEscalation management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos

Provides enterprise cybersecurity software and services including endpoint protection, network security, cloud security, encryption, and managed threat response to protect organizations from advanced threats and ransomware.

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn

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Sophos

4 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage named customer accounts across the customer lifecycle, ensuring engagement and satisfaction through deployment, adoption, and renewal.
•Establish and maintain relationships with customer stakeholders, including regular check-ins and business reviews.
•Develop joint success plans with customers, leveraging a detailed understanding of their business to maximize adoption of Sophos technology.
•Monitor customer analytics and KPIs to reinforce value, identify areas for improvement, and optimize customer experience.
•Coordinate cross-functional activities (onboarding, sales, product operations, services, renewals) and act as an escalation point for high-impact issues.

Pay and Benefits

Salary: USD 80,000 - 84,000 annually

Key Requirements

•3+ years’ experience in customer success roles, with experience in customer support, sales, or business development as a plus.
•Exceptional communication skills and ability to build and maintain positive business relationships with customers.
•Comfort being accountable for driving customer success and translating customer issues into business or solution requirements.
•Experience acting as a trusted advisor to senior executives, including building strategic account plans.
•Cybersecurity experience is required.

Experience:3+ years

Skills:CommunicationRelationship buildingOrganizational skillsAccount planningEscalation management

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sophos

Industry: Cybersecurity

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Established Company

Valuation: Unicorn (USD 1B+)

Funding: Private Equity Backed

Headquarters: Abingdon, United Kingdom

Founded: 1985

Website LinkedIn