Loan Resolution Specialist I

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditEducation: high_schoolSkills: ["Organization","Attention to detail","Written communication","Verbal communication","Multitasking","Independent and collaborative work"]

Work closely with legal, compliance, operations, customer support, and servicing teams to deliver high-quality service to customers experiencing loan issues. You’ll contact early-stage delinquent borrowers via calls, emails, and texts, handle inbound requests related to delinquency and hardship, recommend suitable payment programs, and manage risk through adherence to policies and collection regulations. Document every interaction and complete skip tracing when needed.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Loan Resolution Specialist I

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Work closely with legal, compliance, operations, customer support, and servicing teams to deliver high-quality service to customers experiencing loan issues. You’ll contact early-stage delinquent borrowers via calls, emails, and texts, handle inbound requests related to delinquency and hardship, recommend suitable payment programs, and manage risk through adherence to policies and collection regulations. Document every interaction and complete skip tracing when needed.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Entry level

Key Responsibilities

  • •Communicate with early-stage delinquent customers via outbound calls/emails/texts to resolve delinquency and reduce losses
  • •Handle inbound customer calls/emails/texts related to delinquency, hardship, complaints, system shut-off, or loan assumptions
  • •Recommend appropriate payment programs for customers experiencing financial hardship
  • •Coordinate with third-party servicers on account changes or required adjustments
  • •Document customer interactions and perform skip tracing as needed to locate and contact delinquent customers

Key Requirements

  • •High school diploma or equivalent
  • •1+ years of collections or customer service experience
  • •Strong organizational skills and attention to detail
  • •Excellent written and verbal communication skills
  • •High-level proficiency in Microsoft Suite
Education:High School
Skills:OrganizationAttention to detailWritten communicationVerbal communicationMultitaskingIndependent and collaborative work
Tech Stack:Microsoft SuiteSalesforce

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
Glassdoor
Glassdoor: 3.7
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