Qureos

1 day ago

Online chat support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers via live online chat, responding promptly and resolving inquiries in a professional, friendly way. Troubleshoot issues by identifying root causes and guiding customers through solutions. Maintain detailed interaction records, stay up to date on product updates and policies, and monitor chat support metrics to continuously improve customer experience. Collaborate with technical support and customer service teams to ensure seamless communication.

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Engage with customers through live chat, responding to inquiries and providing solutions promptly.
•Troubleshoot customer issues by identifying root causes and guiding customers through steps to resolve concerns.
•Maintain detailed records of customer interactions, documenting inquiries, issues, and solutions.
•Collaborate with technical support and customer service teams to ensure seamless communication and satisfaction.
•Monitor chat support metrics and stay informed on product updates and company policies to provide accurate assistance.

Key Requirements

•Excellent written communication skills to convey information clearly and concisely in a chat format.
•Strong problem-solving abilities with a proactive approach to resolving customer issues.
•Familiarity with customer support software and online chat tools to handle inquiries efficiently.
•Ability to manage multiple chat conversations simultaneously while maintaining a high level of service.
•Customer-centric mindset and flexibility to work various shifts, including evenings and weekends.

Skills:CommunicationProblem-solvingCustomer focusAdaptability

Tech Stack:Live chatCustomer support softwareCRM

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Online chat support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 19 hours agoStatus: Live

Job Summary

Location: Anywhere

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Engage with customers through live chat, responding to inquiries and providing solutions promptly.
•Troubleshoot customer issues by identifying root causes and guiding customers through steps to resolve concerns.
•Maintain detailed records of customer interactions, documenting inquiries, issues, and solutions.
•Collaborate with technical support and customer service teams to ensure seamless communication and satisfaction.
•Monitor chat support metrics and stay informed on product updates and company policies to provide accurate assistance.

Key Requirements

•Excellent written communication skills to convey information clearly and concisely in a chat format.
•Strong problem-solving abilities with a proactive approach to resolving customer issues.
•Familiarity with customer support software and online chat tools to handle inquiries efficiently.
•Ability to manage multiple chat conversations simultaneously while maintaining a high level of service.
•Customer-centric mindset and flexibility to work various shifts, including evenings and weekends.

Skills:CommunicationProblem-solvingCustomer focusAdaptability

Tech Stack:Live chatCustomer support softwareCRM

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn