Machine Learning Engineer, CX Intelligence

Design and scale agentic AI systems for customer support, powering Coinbase Chat and Help Center. Build multi-agent workflows with LangGraph and Google ADK, integrate LLMs via Model Context Protocol (MCP), and create “LLM-as-a-judge” evaluation pipelines for production monitoring. Apply RAG, fine-tuning, and prompt engineering to keep responses accurate, grounded, and compliant, and ship resilient, low-latency Python microservices at Coinbase scale.