Adoption Strategist

Ironclad
San Francisco, New York, Chicago
Workplace: HybridFull timeUSD 130,000 - 145,000 annuallyFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Communication","Stakeholder management","Cross-functional collaboration","Risk identification","Data-driven improvement"]

Lead enterprise customer adoption of Ironclad by developing adoption frameworks, roadmaps, and implementation paths that activate AI-powered workflows. Own end-to-end project execution—from defining objectives and success metrics to managing timelines, deliverables, risks, and stakeholder alignment. Partner across Customer Value, Product, Sales, Engineering, and Contract AI Services to translate AI capabilities into an executive-ready delivery plan and improve adoption methodology using health and outcome metrics.

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FursaFursa
Ironclad
Ironclad
1 day ago

Adoption Strategist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead enterprise customer adoption of Ironclad by developing adoption frameworks, roadmaps, and implementation paths that activate AI-powered workflows. Own end-to-end project execution—from defining objectives and success metrics to managing timelines, deliverables, risks, and stakeholder alignment. Partner across Customer Value, Product, Sales, Engineering, and Contract AI Services to translate AI capabilities into an executive-ready delivery plan and improve adoption methodology using health and outcome metrics.
Location: San Francisco, New York, Chicago
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with executive stakeholders to define business objectives, adoption strategies, and success metrics.
  • •Develop and execute adoption roadmaps that accelerate user engagement and business value for enterprise and strategic customers.
  • •Translate AI capabilities and product direction into an executive-ready language and delivery plan.
  • •Own end-to-end project execution, managing timelines, deliverables, risks, and stakeholder alignment across internal and customer teams.
  • •Monitor adoption metrics and customer health, recommend continuous improvements, and collaborate cross-functionally to ensure seamless customer experience.

Pay and Benefits

Salary: USD 130,000 - 145,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionParental LeavePaid LeaveRemote Work401k

Key Requirements

  • •Bachelor's degree in Business, Information Systems, Computer Science, Organizational Development, or a related technical field.
  • •3+ years of experience in Customer Success, Professional Services, Technology Consulting, Digital Transformation, Change Management, or Enterprise SaaS adoption.
  • •Experience leading enterprise technology adoption or digital transformation initiatives.
  • •Strong understanding of SaaS platforms, AI technologies, organizational change management, and customer success methodologies.
  • •Ability to influence executive stakeholders and communicate complex concepts to both technical and business audiences.
Experience:3+ yearsSaaSAIDigital transformationChange managementEnterprise adoption
Education:Bachelor's
Skills:CommunicationStakeholder managementCross-functional collaborationRisk identificationData-driven improvement

Company Brief

Ironclad
Provides a contract lifecycle management platform that automates contract creation, negotiation, approval, and analytics for legal and business teams. Integrates with enterprise systems to streamline contracting workflows and reduce legal bottlenecks.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn