Fraud Specialist

Patreon
Porto
Workplace: HybridFull timeEUR 1,491 - 2,016 monthlyFunction: Legal, Risk & ComplianceExperience: 1+ yearsSkills: ["Communication","Problem-solving","Collaboration","Relationship building","Comfort with ambiguity"]

Investigate suspicious activities and respond to customer contacts by reviewing accounts using internal and external fraud tools. You’ll independently determine and recommend actions based on fraud detection, and coordinate with Content Moderation and Product Support on account suspensions and closures. The role also supports fraud analysis and helps identify process improvements and contribute to key initiatives within Fraud Operations across Porto and the US teams.

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FursaFursa
Patreon
Patreon
2 days ago

Fraud Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Investigate suspicious activities and respond to customer contacts by reviewing accounts using internal and external fraud tools. You’ll independently determine and recommend actions based on fraud detection, and coordinate with Content Moderation and Product Support on account suspensions and closures. The role also supports fraud analysis and helps identify process improvements and contribute to key initiatives within Fraud Operations across Porto and the US teams.
Location: Porto
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Entry level

Key Responsibilities

  • •Research and respond to customer contacts related to suspicious activities.
  • •Review suspicious accounts using internal and external fraud tools and take action per company policies.
  • •Independently determine and recommend appropriate courses of action following fraud detection.
  • •Coordinate cross-functionally with Content Moderation and Product Support on suspensions, closures, and fraud-related matters.
  • •Identify process improvements and contribute to projects and initiatives.

Pay and Benefits

Salary: EUR 1,491 - 2,016 monthly
Equity and Bonus:Equity
Perks:Health InsurancePaid LeaveParental LeavePensionLearning BudgetLifestyle Stipends

Key Requirements

  • •1+ years of professional experience, including 1+ years of customer-facing contact experience.
  • •Fluent in English.
  • •Knowledge of and experience using fraud investigative techniques and practices.
  • •Ability to analyze, summarize, and communicate findings and issues from facts.
  • •Self-starter comfortable with ambiguity and able to build strong working relationships across teams.
Experience:1+ yearsFraud investigationsPayment processing
Skills:CommunicationProblem-solvingCollaborationRelationship buildingComfort with ambiguity
Languages:English
Tech Stack:ZendeskExcel

Company Brief

Patreon
Patreon is a membership platform that helps creators build paid communities and monetize their work through subscriptions, enabling artists, podcasters, musicians, writers, and other creators to earn recurring revenue from fans.
Industry: Influencer & Creator Economy
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series F
Headquarters: San Francisco, United States
Founded: 2013
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor