Dispute Analyst

Visa
Manila
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 3-5 yearsSkills: ["Judgment","Negotiation","Attention to detail","Problem-solving","Customer focus"]

Adjudicate select arbitration disputes by reviewing documentation and applying Visa Rules with precision and audit-ready compliance. Manage case work while contributing to training materials and regularly interpreting dispute regulations and reference materials. Analyze transaction and performance data to support decisions and identify process improvements. Partner with internal teams by sharing dispute insights and serving as a backup for key responsibilities, including mentoring new or existing employees.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Visa
Visa
3 days ago

Dispute Analyst

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 minutes agoStatus: Live

Job Summary

Adjudicate select arbitration disputes by reviewing documentation and applying Visa Rules with precision and audit-ready compliance. Manage case work while contributing to training materials and regularly interpreting dispute regulations and reference materials. Analyze transaction and performance data to support decisions and identify process improvements. Partner with internal teams by sharing dispute insights and serving as a backup for key responsibilities, including mentoring new or existing employees.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Adjudicate select arbitration cases, ensuring decisions are precise, well-supported, and compliant with Visa rules.
  • •Maintain high accuracy and respond promptly to audit findings to prevent recurring issues.
  • •Contribute to training manuals, reference guides, and knowledge articles; review and interpret Visa Rules and related materials.
  • •Gather and analyze data to inform case decisions and identify process improvement opportunities.
  • •Provide dispute regulation and performance metric analysis support to internal teams and act as backup for key team responsibilities, including mentoring new or existing employees.

Key Requirements

  • •3 to 5 years’ experience in the card or financial business focused on issuing support, merchant acquiring, back office, and banking operations with dispute resolution.
  • •Detailed understanding of transaction processing (authorization, clearing, and settlement) and the roles of acquirers, issuers, processors, agents, merchants, and cardholders.
  • •Strong judgment and negotiation skills to ensure customer satisfaction and limit negative processing impacts.
  • •Self-starter with proven organizational, conceptual, and logical problem-solving abilities.
  • •Ability to provide technical/data analysis and consultative support to external customers while identifying business needs.
Experience:3-5 yearsPaymentsCardFinancial servicesIssuing supportDispute resolution
Skills:JudgmentNegotiationAttention to detailProblem-solvingCustomer focus
Tech Stack:Microsoft OfficeVisa Resolve OnlineAI tools

Company Brief

Visa
Global payments technology company that operates the VisaNet electronic payments network, facilitating credit, debit and digital transactions between consumers, merchants, financial institutions and governments worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1958
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor