Advisor HR - Louisa County

Tyson Foods
Arkansas
Workplace: OnsiteFull timeUSD 20.67 - 35.1 hourlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Troubleshooting","Planning and organization","Teamwork"]

Provide process and transactional support for HR systems and workflows as a first point of contact for users. Handle case management through ServiceNow, chat, and phone, including walk-up support and first-level HR inquiries (e.g., address changes, employee self-service, LOA support). Monitor HR inboxes, respond or escalate issues to People Operations and HR leadership, and help improve support SLAs to meet departmental KPIs.

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Tyson Foods
Tyson Foods
2 months ago

Advisor HR - Louisa County

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 weeks ago

Job Summary

Provide process and transactional support for HR systems and workflows as a first point of contact for users. Handle case management through ServiceNow, chat, and phone, including walk-up support and first-level HR inquiries (e.g., address changes, employee self-service, LOA support). Monitor HR inboxes, respond or escalate issues to People Operations and HR leadership, and help improve support SLAs to meet departmental KPIs.
Location: Arkansas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Serve as the first point of contact for HR systems and processes through ServiceNow case management, chat, and phone support.
  • •Receive and provide basic navigation support for routine correspondence and employee self-service requests following established procedures.
  • •Resolve first-level support requests, including HR system navigation, intake data handling, and updating team members’ personal information.
  • •Monitor HR inboxes and respond directly or escalate issues to appropriate People Operations teams and HR leadership.
  • •Collaborate with the People Operations team to improve support SLAs and help meet departmental KPIs.

Pay and Benefits

Salary: USD 20.67 - 35.1 hourly

Key Requirements

  • •Bachelors degree or an equivalent combination of education and experience.
  • •2+ years of relevant customer support experience, including past data entry work.
  • •Intermediate computer skills, with proficiency in Microsoft Excel, Word, and PowerPoint.
  • •Excellent verbal and written communication with end users across a broad range of audiences.
  • •Strong customer service, analytical and troubleshooting skills, and the ability to work detail-oriented in a fast-paced, team environment.
Experience:2+ years
Education:Bachelor's
Skills:Customer serviceCommunicationTroubleshootingPlanning and organizationTeamwork
Tech Stack:ServiceNowMicrosoft ExcelMicrosoft WordMicrosoft PowerPointSAP/HRWorkday

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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Glassdoor: 3.5
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