Lead Specialist, CX PE, P&B

DSM
Singapore
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsEducation: bachelorsSkills: ["Customer-centric mindset","Relationship building","Analytical thinking","Problem-solving","Root cause analysis","Communication","Stakeholder management","Prioritization"]

Own end-to-end customer order management while delivering exceptional customer satisfaction and building strong, proactive customer relationships. Administer day-to-day order activities, drive continuous improvement, and ensure accurate data management and analysis. Lead demand review and collaborative planning using customer inputs, priority lists, and forecast improvement. Resolve complex customer cases using support tools and systems to meet customer and revenue objectives.

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FursaFursa
DSM
DSM
21 hours ago

Lead Specialist, CX PE, P&B

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Last checked: 10 hours agoStatus: Live

Job Summary

Own end-to-end customer order management while delivering exceptional customer satisfaction and building strong, proactive customer relationships. Administer day-to-day order activities, drive continuous improvement, and ensure accurate data management and analysis. Lead demand review and collaborative planning using customer inputs, priority lists, and forecast improvement. Resolve complex customer cases using support tools and systems to meet customer and revenue objectives.
Location: Singapore
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Administer day-to-day activities of customer order management, including inputs for continuous improvement initiatives.
  • •Proactively maintain strong customer relationships and demonstrate a customer-centric attitude.
  • •Use support systems/tools to research and resolve complex customer cases and issues independently.
  • •Ensure clean and accurate data management and analysis.
  • •Conduct demand review (3-month scope) and collaborative planning using customer input, priority lists, and forecast improvement; drive continuous improvement.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field.
  • •At least 3 years of experience in supply chain, logistics, or a related function, including 1+ year of customer service experience.
  • •Strong customer-centric mindset with a proven ability to build and maintain customer relationships.
  • •Strong analytical, problem-solving, and root cause analysis skills to manage complex issues independently.
  • •Proficiency in Microsoft Excel and PowerPoint; experience with SAP Sales & Distribution (SD) and CRM systems is an advantage.
Experience:3+ years
Education:Bachelor's in Supply Chain Management, Logistics, Business Administration (or related field)
Skills:Customer-centric mindsetRelationship buildingAnalytical thinkingProblem-solvingRoot cause analysisCommunicationStakeholder managementPrioritization
Tech Stack:Microsoft ExcelMicrosoft PowerPointSAP Sales & Distribution (SD)CRM

Company Brief

DSM
DSM-Firmenich is a global leader in food ingredients, nutrition, fragrances and beauty solutions, formed by the merger of DSM and Firmenich to provide sustainable, science-driven products and services across food, health and personal care industries.
Industry: Chemical Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2023
WebsiteLinkedIn