Care Navigator (Remote)

Sailor Health
United States
Workplace: RemoteFull timeUSD 45,000 - 45,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Empathy","Communication","Active listening","Organization"]

Serve as the first point of contact for patients and their families, guiding them through the intake process with warmth, clarity, and professionalism. Coordinate the next steps by helping match patients with the right therapist and ensuring they feel supported throughout their transition into care. This remote role blends empathy, organization, and care coordination—especially for someone excited about improving mental health access for older adults.

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FursaFursa
Sailor Health
Sailor Health
4 days ago

Care Navigator (Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Serve as the first point of contact for patients and their families, guiding them through the intake process with warmth, clarity, and professionalism. Coordinate the next steps by helping match patients with the right therapist and ensuring they feel supported throughout their transition into care. This remote role blends empathy, organization, and care coordination—especially for someone excited about improving mental health access for older adults.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Be the first voice patients or their families hear when contacting Sailor Health and provide reassurance throughout the process.
  • •Guide older adults and caregivers through the intake process with warmth, clarity, and professionalism.
  • •Coordinate next steps by helping match patients with the right therapist.
  • •Maintain organization and follow-through so no patient details are missed as cases move through intake stages.
  • •Represent a mission-first approach by supporting patients as they build confidence and understanding in starting care.

Pay and Benefits

Salary: USD 45,000 annually

Key Requirements

  • •Empathetic, clear communicator who can listen actively and remain kind during difficult conversations.
  • •Highly organized and detail-oriented, able to manage multiple patients through different intake stages without missing details.
  • •Tech-comfortable and able to learn tools such as Google Workspace, EHR platforms (e.g., Healthie), and CRMs (e.g., HubSpot) quickly.
  • •A mission-aligned interest in mental health and improving healthcare access for older adults.
  • •Relevant background in healthcare, customer service, or administrative support is welcome (experience not required).
Experience:HealthcareCustomer service
Skills:EmpathyCommunicationActive listeningOrganization
Tech Stack:Google WorkspaceHealthieHubSpotCRMEHR

Company Brief

Sailor Health
Sailor Health is a digital health company delivering virtual healthcare services and care management solutions, focused on improving patient access, coordination, and outcomes through telemedicine and integrated care programs.
Industry: HealthTech
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