Guest Service Agent (QA)

Power International Holding
Qatar
Workplace: OnsiteFull timeFunction: QA, Test & Release EngineeringExperience: 3+ yearsSkills: ["Communication","Customer service","Attention to detail","Problem-solving","Resourcefulness","Resilience","Leadership","Agility","Quality"]

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Handle check-in/check-out, payments, and room keys; respond to inquiries, requests, and complaints; and provide information on amenities, attractions, and dining. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Maintain a well-organized front desk, process messages across phone/email/fax, and support administrative updates while following hotel safety, security, and policy standards.

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FursaFursa
Power International Holding
Power International Holding
1 day ago

Guest Service Agent (QA)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Deliver exceptional guest experiences as the primary point of contact at a hotel or resort. Handle check-in/check-out, payments, and room keys; respond to inquiries, requests, and complaints; and provide information on amenities, attractions, and dining. Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs. Maintain a well-organized front desk, process messages across phone/email/fax, and support administrative updates while following hotel safety, security, and policy standards.
Location: Qatar
Workplace: Onsite
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Greet guests and support check-in, including ID verification, payment processing, and issuing room keys.
  • •Handle guest inquiries, requests, and complaints promptly and courteously to ensure satisfaction.
  • •Provide information on hotel amenities, local attractions, and dining options; assist with reservations and arrangements.
  • •Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests such as room service and repairs.
  • •Process check-outs efficiently by reviewing charges, collecting payments, and issuing invoices or receipts.

Key Requirements

  • •Minimum 3 years working experience, including 2 years of relevant experience.
  • •Strong customer service skills with the ability to personalize assistance and exceed guest expectations.
  • •Excellent verbal and written communication skills to handle guest interactions and relay messages professionally.
  • •Strong attention to detail for accurate guest information processing, reservations, and accommodating preferences/special requests.
  • •ERP knowledge with preferably SAP functional skills required to succeed in the role.
Experience:3+ yearsHospitality
Skills:CommunicationCustomer serviceAttention to detailProblem-solvingResourcefulnessResilienceLeadershipAgilityQuality
Tech Stack:ERPSAPAI

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website