Manager, Product Management - Chat Core Services

Discover Financial
Virginia, Richmond, Illinois, Plano, New York
Workplace: OnsiteFull timeUSD 164,800 - 188,100 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsEducation: bachelorsSkills: ["Data-driven mindset","Test and learn approach","Cross-functional collaboration","Roadmap planning","Transformational leadership"]

Own the product strategy and roadmap for Conversational Servicing in the Chat Servicing platform for US Card and beyond. Collaborate with cross-functional partners to understand customer, live chat agent, and business needs; apply a data-driven test-and-learn approach; and prepare the platform for tenant onboarding and new line-of-business growth. Partner with technology counterparts to define requirements, lead through ambiguity, and scale message-based servicing experiences.

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FursaFursa
Discover Financial
Discover Financial
3 days ago

Manager, Product Management - Chat Core Services

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Last checked: 5 hours agoStatus: Live

Job Summary

Own the product strategy and roadmap for Conversational Servicing in the Chat Servicing platform for US Card and beyond. Collaborate with cross-functional partners to understand customer, live chat agent, and business needs; apply a data-driven test-and-learn approach; and prepare the platform for tenant onboarding and new line-of-business growth. Partner with technology counterparts to define requirements, lead through ambiguity, and scale message-based servicing experiences.
Location: Virginia, Richmond, Illinois, Plano, New York
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Collaborate with cross-functional partners to understand customer, live chat agent, and business needs.
  • •Use a data-driven mindset and test-and-learn approach to identify high-value intersection points.
  • •Co-develop plans to grow chat servicing for US Card customers and reach new audiences by onboarding additional lines of business.
  • •Prioritize and sequence the roadmap to iteratively scale chat servicing for additional customer needs.
  • •Partner with tech teams to define technical design requirements and support delivery to optimize and scale the chat servicing platform.

Pay and Benefits

Salary: USD 164,800 - 188,100 annually

Key Requirements

  • •Bachelor’s or Master’s degree in a quantitative field (e.g., Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Software Engineering) or Business/Marketing, or a bachelor’s degree in any field with at least 3 years of Product Management experience.
  • •Experience with Product Management.
  • •Translate business strategy and analysis into consumer facing digital products (preferred).
Experience:3+ years
Education:Bachelor's in quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems) or Business/Marketing
Skills:Data-driven mindsetTest and learn approachCross-functional collaborationRoadmap planningTransformational leadership
Tech Stack:AI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn