Customer Experience Specialist

Honeywell
United States
Workplace: OnsiteFull timeUSD 35,400 - 44,300 annuallyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Problem-solving","Attention to detail","Multitasking","Communication","Interpersonal skills","Customer-focused attitude"]

Ensure customer satisfaction for aftermarket sales by coordinating order processing and communicating with internal departments to achieve timely, accurate orders and on-time material shipments. Handle customer inquiries related to orders, pricing, and spares, maintain accurate product records, and improve processes through clear recommendations and training documentation. Work on-site in Arvada and directly support customer retention, relationships, and efficient fulfillment operations.

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Honeywell
Honeywell
1 day ago

Customer Experience Specialist

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Last checked: 6 hours agoStatus: Live

Job Summary

Ensure customer satisfaction for aftermarket sales by coordinating order processing and communicating with internal departments to achieve timely, accurate orders and on-time material shipments. Handle customer inquiries related to orders, pricing, and spares, maintain accurate product records, and improve processes through clear recommendations and training documentation. Work on-site in Arvada and directly support customer retention, relationships, and efficient fulfillment operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide outstanding customer service and deliver solutions with a sense of urgency to resolve customer issues.
  • •Communicate clearly and frequently with customers to keep them updated on requests and order progress.
  • •Coordinate with departments (Product Planners, Purchasing, Engineering, Field Service, Accounting, Sales) to meet commitments.
  • •Process orders accurately through the e-commerce system, including configuring, quoting, and pricing assemblies and motors.
  • •Create and maintain item masters and product records, manage returns/credits, and support emergency 24/7 service when needed.

Pay and Benefits

Salary: USD 35,400 - 44,300 annually
Perks:Health InsuranceDentalVisionLife Insurance401k MatchPaid LeaveParental LeavePaid Holidays

Key Requirements

  • •2 or more years of experience in a related, customer-facing role.
  • •Strong knowledge of Office365, JD Edwards (or other ERP systems), and CRM software such as MS Dynamics or Salesforce.
  • •Basic ability to read engineering drawings.
  • •Strong problem-solving skills and attention to detail.
  • •Ability to multitask and communicate clearly and frequently with customers.
Experience:2+ years
Education:High School
Skills:Problem-solvingAttention to detailMultitaskingCommunicationInterpersonal skillsCustomer-focused attitude
Tech Stack:Office 365JD EdwardsERP systemsMS DynamicsSalesforceE-commerce systemCRM software

Eligibility

Nationality:US National

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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