Enterprise Support Specialist - EMEA (German speaking)

Canva
London
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Customer-first mindset","Ownership","Detail-oriented"]

Own and resolve enterprise customer support tickets for strategic accounts across account administration, feature functionality, and platform configuration. Troubleshoot issues by analyzing root causes and following established workflows, escalating when needed. Partner with Sales and CSM teams during onboarding and escalations, using Canva enterprise knowledge like SSO/SCIM, Brand Kit, and User Management while updating documentation and sharing ticket trends. Contribute to the Strategic Pod Support program to improve retention and adoption.

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FursaFursa
Canva
Canva
1 day ago

Enterprise Support Specialist - EMEA (German speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 4 days ago

Job Summary

Own and resolve enterprise customer support tickets for strategic accounts across account administration, feature functionality, and platform configuration. Troubleshoot issues by analyzing root causes and following established workflows, escalating when needed. Partner with Sales and CSM teams during onboarding and escalations, using Canva enterprise knowledge like SSO/SCIM, Brand Kit, and User Management while updating documentation and sharing ticket trends. Contribute to the Strategic Pod Support program to improve retention and adoption.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage and prioritize enterprise support tickets across account administration, feature functionality, and platform configuration to meet service standards
  • •Troubleshoot and resolve standard support issues by analyzing root causes and applying established workflows, escalating when needed
  • •Support Admins via scheduled calls to guide issue resolution, key workflows, and best practices with follow-up
  • •Partner with Sales and CSM teams to provide technical and back-office support during onboarding and escalations
  • •Apply knowledge of Canva enterprise features (e.g., SSO/SCIM, Brand Kit, User Management) and contribute to team knowledge through documentation and sharing ticket trends

Pay and Benefits

Perks:EquityParental LeaveWellness StipendFlexible Leave

Key Requirements

  • •Strong problem-solving skills and a customer-first mindset
  • •Clear and confident communication with both customers and internal stakeholders
  • •Fluent German (spoken and written) and strong English communication skills
  • •Comfort troubleshooting technical and account-related issues, using judgement to analyze and escalate when needed
  • •Ability to build working knowledge of systems such as SSO, SCIM, and content management while managing and prioritizing multiple tasks
Skills:Problem-solvingCommunicationCustomer-first mindsetOwnershipDetail-oriented
Languages:EnglishGerman
Tech Stack:SSOSCIMBrand KitUser ManagementContent managementHelp CenterChat experience

Company Brief

Canva
Canva is an online visual communications platform that provides drag-and-drop design tools, templates, and media assets for creating presentations, social media graphics, videos, documents and more, serving individuals and large enterprises globally.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series E+
Headquarters: Surry Hills, New South Wales, Australia
Founded: 2012
Glassdoor
Glassdoor: 3.9
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