Anheuser-Busch InBev

1 month ago

Intermediate Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join AB InBev’s BEES team as an Intermediate Support Analyst responsible for end-to-end resolution of production incidents and service requests for live digital applications. You will triage, troubleshoot, participate in war rooms, monitor queues, and improve ITIL-aligned processes, driving incident response and reliability at scale across our B2B platform.

Location: Campinas

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues.
•Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed.
•Participate in war rooms for critical incidents, helping drive resolution and clearly communicate with stakeholders throughout the event.
•Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact.
•Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management).

Pay and Benefits

Perks:Health InsurancePensionMeal AllowanceGym MembershipChildcare

Key Requirements

•University degree in Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support).
•Solid experience in production application support or technical operations for software/digital products at scale.
•Strong problem-solving, critical thinking, systems thinking, and learning agility.
•Knowledge of SQL and relational and non-relational (NoSQL) databases (e.g., MongoDB, Cosmos DB).
•APIs and practical use of Postman for reproduction and troubleshooting.

Experience:IT operationsSoftware

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalTeamworkEnglish

Languages:English

Tech Stack:SQLNoSQLMongoDBCosmos DBPostmanAzureAWSDatabricksJiraConfluenceNew RelicPythonVS Code

Company Brief

Anheuser-Busch InBev

A global brewer producing, distributing, and marketing beer and other beverages across hundreds of brands, including Budweiser, Stella Artois and Corona. Operates a vast global supply chain and retail network serving consumers worldwide.

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn

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Anheuser-Busch InBev

1 month ago

Intermediate Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Campinas

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Own the end-to-end resolution of production incidents and service requests for live digital applications and products; participate in and contribute to root cause analysis for recurring issues.
•Triage and troubleshoot application, data, and integration issues; document evidence (logs, traces, queries, API behavior) to support diagnosis and handoff to specialists when needed.
•Participate in war rooms for critical incidents, helping drive resolution and clearly communicate with stakeholders throughout the event.
•Monitor incident and request queues, prioritize work, and act proactively to meet SLAs and reduce customer impact.
•Follow and improve IT service management processes and procedures aligned with ITIL (Incident, Problem, Change, and Knowledge Management).

Pay and Benefits

Perks:Health InsurancePensionMeal AllowanceGym MembershipChildcare

Key Requirements

•University degree in Computer Engineering, Computer Science, Information Systems, or Systems Analysis and Development (or equivalent professional experience in application support).
•Solid experience in production application support or technical operations for software/digital products at scale.
•Strong problem-solving, critical thinking, systems thinking, and learning agility.
•Knowledge of SQL and relational and non-relational (NoSQL) databases (e.g., MongoDB, Cosmos DB).
•APIs and practical use of Postman for reproduction and troubleshooting.

Experience:IT operationsSoftware

Education:Bachelor's

Skills:CommunicationProblem-solvingAnalyticalTeamworkEnglish

Languages:English

Tech Stack:SQLNoSQLMongoDBCosmos DBPostmanAzureAWSDatabricksJiraConfluenceNew RelicPythonVS Code

Company Brief

Anheuser-Busch InBev

Industry: Food & Beverage

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Leuven, Belgium

Founded: 2008

Website LinkedIn