BPO Supervisor

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Leadership","Coaching","Communication","Stakeholder management","Analytical decision-making"]

Lead and develop a team of outbound sales agents, driving daily/weekly/monthly sales targets and KPI delivery. Coach team members through structured feedback, performance reviews, and side-by-side/remote monitoring, while ensuring adherence to dialer usage, lead management, and sales processes. Track and analyze performance metrics, forecast sales delivery cadence, and act as a key client communication point. Contribute to process improvements and best-practice adoption.

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FursaFursa
NTT
NTT
4 months ago

BPO Supervisor

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead and develop a team of outbound sales agents, driving daily/weekly/monthly sales targets and KPI delivery. Coach team members through structured feedback, performance reviews, and side-by-side/remote monitoring, while ensuring adherence to dialer usage, lead management, and sales processes. Track and analyze performance metrics, forecast sales delivery cadence, and act as a key client communication point. Contribute to process improvements and best-practice adoption.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Lead, manage, and develop outbound sales agents to meet daily/weekly/monthly targets and KPIs.
  • •Conduct regular performance reviews and coaching sessions; create individual improvement plans.
  • •Ensure adherence to dialer usage, lead management, and sales processes; monitor productivity and compliance.
  • •Track, report, and analyze team performance metrics; implement corrective actions and forecast delivery cadence.
  • •Act as a key point of contact for client communication and represent team performance in business reviews.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceDisability InsuranceRrsp

Key Requirements

  • •5+ years of sales experience.
  • •2–3 years in a team leadership role.
  • •Strong leadership and team management capability.
  • •Deep understanding of sales KPIs and forecasting.
  • •Excellent coaching, mentoring, and stakeholder management skills.
Experience:5+ yearsTelecomBPO
Skills:LeadershipCoachingCommunicationStakeholder managementAnalytical decision-making

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn