1 month ago

Trust & Safety Senior Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Senior Trust & Safety Specialist responsible for complex escalations and data-driven fraud investigations. Own end-to-end investigation, decision-making, and enforcement in collaboration with Product, Engineering, and RevOrg. Use SQL and BI tools to identify fraud patterns, build detection rules, and maintain dashboards to monitor platform integrity and risks.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Own complex Trust & Safety escalations from internal teams and external customers and vendors, documenting data-backed final decisions that set team precedent.
•Resolve high-impact, sensitive cases end-to-end with minimal supervision; own the decision, the documentation, and the follow-through.
•Collaborate with Product, Engineering, and RevOrg to communicate enforcement decisions and surface patterns needing product-level fixes.
•Use SQL and BI tools to independently investigate fraud trends across the marketplace, identifying patterns of abuse and quantifying risk without hand-holding.
•Build and maintain dashboards and trend reports to surface active fraud signals and provide leadership with a current view of platform health.

Pay and Benefits

Salary: USD 75,000 - 90,000 annually

Key Requirements

•3+ years of experience in Trust & Safety with hands-on exposure to automated or scaled enforcement systems.
•Experience with content moderation, scaled enforcement programs, policy interpretation, and real-time incident response in complex environments. Proven experience owning complex escalations end-to-end.
•Strong, independent SQL skills: you write queries to extract and analyze large datasets without assistance.
•AI-Literate with an understanding of how LLM-based and classifier-driven enforcement systems behave in production, including their strengths, limitations, and failure modes.

Experience:3+ yearsSaaSMarketplaceB2B

Skills:Analytical thinkingCommunicationProblem-solvingCollaboration

Tech Stack:SQLLookerSnowflakeBI toolingJiraSalesforceZendesk

Company Brief

Operates the world’s largest B2B software marketplace that collects and publishes user reviews to help organizations discover, evaluate, and manage software purchases and vendor reputation.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: Chicago, United States

Founded: 2012

Glassdoor: 3.7

Website LinkedIn Glassdoor

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