Digital Managed Services Consulting Manager, Oracle SCM & Procurement

Huron
Chicago, Toronto
Workplace: RemoteFull timeUSD 145,000 - 170,000 annuallyFunction: Procurement & SourcingExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Client relationship management","Incident management","Continuous improvement"]

Oversee end-to-end delivery of managed services for Oracle SCM Cloud across a portfolio of clients, ensuring SLA adherence, quality standards, and contractual compliance. Lead incident and problem management with cross-functional support teams, plan quarterly upgrades and feature rollouts, and drive regression testing automation and process improvements. Manage, coach, and grow a managed services team while serving as an escalation point and trusted advisor to clients and vendors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Huron
Huron
2 months ago

Digital Managed Services Consulting Manager, Oracle SCM & Procurement

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 24 days agoStatus: Live

Job Summary

Oversee end-to-end delivery of managed services for Oracle SCM Cloud across a portfolio of clients, ensuring SLA adherence, quality standards, and contractual compliance. Lead incident and problem management with cross-functional support teams, plan quarterly upgrades and feature rollouts, and drive regression testing automation and process improvements. Manage, coach, and grow a managed services team while serving as an escalation point and trusted advisor to clients and vendors.
Location: Chicago, Toronto
Workplace: Remote
Employment Type: Full time
Job Function: Procurement & Sourcing
Seniority: Manager level

Key Responsibilities

  • •Oversee end-to-end managed service delivery for SCM clients, ensuring SLAs, quality standards, and contractual obligations are met.
  • •Perform incident and problem management by coordinating with cross-functional support teams to resolve issues and minimize disruptions.
  • •Strategize and support quarterly upgrades, including roadmap planning, review sessions, demos, and post-go-live support.
  • •Support regression testing with automation across clients, coordinating with automation teams and improving processes for SCM regression testing.
  • •Lead and coach the managed services team, drive service improvement initiatives, and manage vendor and client relationships as an escalation point.

Pay and Benefits

Salary: USD 145,000 - 170,000 annually
Perks:Health InsuranceDentalVision

Key Requirements

  • •10+ years of experience administering and maintaining Oracle SCM Cloud.
  • •Strong implementation or support experience across SCM areas including Procurement, Order Management, Inventory, Costing, Advanced Procurement, Manufacturing, and Supplier administration.
  • •Experience with REDWOOD implementation (highly desired).
  • •Experience with inbound/outbound integrations for Oracle SCM (asset).
  • •Managed services or multi-client experience, with leadership experience managing a team; ITIL concepts/certifications are a plus.
Experience:10+ yearsManaged servicesIT servicesOracle SCM Cloud
Education:Bachelor's
Skills:CommunicationInterpersonal skillsClient relationship managementIncident managementContinuous improvement
Certifications:ITIL
Tech Stack:Oracle SCM CloudOracle SCMREDWOODServiceNowITILSLAsAutomation testingRegression testing

Company Brief

Huron
Huron is a global professional services firm providing consulting and advisory services across healthcare, higher education, life sciences, and commercial sectors, focusing on strategy, operations, technology, and financial transformation.
Industry: Consulting
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 2002
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn