Customer Success Manager - Colombia

Insider
Colombia
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Presentation","Negotiation"]

Sr. Customer Success Manager responsible for proactively driving adoption and retention of Insider One’s platform, building strong relationships with customers, and coordinating across Product Onboarding, Technical Account Management, and Account Management to ensure maximum value and continued usage for a portfolio of partners in Colombia.

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FursaFursa
Insider
Insider
6 months ago

Customer Success Manager - Colombia

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Sr. Customer Success Manager responsible for proactively driving adoption and retention of Insider One’s platform, building strong relationships with customers, and coordinating across Product Onboarding, Technical Account Management, and Account Management to ensure maximum value and continued usage for a portfolio of partners in Colombia.
Location: Colombia
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Sr. Manager level

Key Responsibilities

  • •Drive adoption and retention to maximize impact for assigned partners
  • •Build and maintain strong relationships with customers as a trusted consultant
  • •Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to deliver required services
  • •Provide best-use cases, help partners with panel usage, and train new partners to maximize platform value
  • •Share expertise with the team and potentially lead internal projects

Pay and Benefits

Perks:Learning BudgetSpotify Subscription

Key Requirements

  • •Bachelor's or higher degree in Business, Marketing, Engineering, or related fields (MBA preferred)
  • •2+ years of relevant, customer-facing experience in customer success, account management, or strategic consulting (SaaS experience a benefit)
  • •Strong written and spoken communication skills in English and Spanish
  • •High sense of responsibility and accountability
  • •Strategic thinking with excellent project management abilities
Experience:2+ yearsSaaSCustomer success
Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation
Languages:EnglishSpanish

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website