Insider

5 months ago

Sr. Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Sr. Customer Success Manager responsible for proactively driving adoption and retention of Insider One’s platform, building strong relationships with customers, and coordinating across Product Onboarding, Technical Account Management, and Account Management to ensure maximum value and continued usage for a portfolio of partners in Colombia.

Location: Colombia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive adoption and retention to maximize impact for assigned partners
•Build and maintain strong relationships with customers as a trusted consultant
•Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to deliver required services
•Provide best-use cases, help partners with panel usage, and train new partners to maximize platform value
•Share expertise with the team and potentially lead internal projects

Pay and Benefits

Perks:Learning BudgetSpotify Subscription

Key Requirements

•Bachelor's or higher degree in Business, Marketing, Engineering, or related fields (MBA preferred)
•2+ years of relevant, customer-facing experience in customer success, account management, or strategic consulting (SaaS experience a benefit)
•Strong written and spoken communication skills in English and Spanish
•High sense of responsibility and accountability
•Strategic thinking with excellent project management abilities

Experience:2+ yearsSaaSCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation

Languages:EnglishSpanish

Company Brief

Insider

Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website

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Insider

5 months ago

Sr. Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Colombia

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Drive adoption and retention to maximize impact for assigned partners
•Build and maintain strong relationships with customers as a trusted consultant
•Coordinate with Product Onboarding, Technical Account Management, and Account Management teams to deliver required services
•Provide best-use cases, help partners with panel usage, and train new partners to maximize platform value
•Share expertise with the team and potentially lead internal projects

Pay and Benefits

Perks:Learning BudgetSpotify Subscription

Key Requirements

•Bachelor's or higher degree in Business, Marketing, Engineering, or related fields (MBA preferred)
•2+ years of relevant, customer-facing experience in customer success, account management, or strategic consulting (SaaS experience a benefit)
•Strong written and spoken communication skills in English and Spanish
•High sense of responsibility and accountability
•Strategic thinking with excellent project management abilities

Experience:2+ yearsSaaSCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingPresentationNegotiation

Languages:EnglishSpanish

Company Brief

Insider

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Funding: Series C

Headquarters: Istanbul, Turkey

Founded: 2012

Website