Technical Advisor / 修理受付担当

Audemars Piguet
Tokyo
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryEducation: certificationSkills: ["Customer service","Communication","Problem-solving"]

Provide accurate, courteous guidance to customers on watch repairs, handle reception duties, assist with strap sales, prepare repair estimates, and support technical repair processes. Communicate with head office in English as needed and perform light administrative tasks from Excel/CRM systems in a shift-based role based in Tokyo.

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Audemars Piguet
Audemars Piguet
2 months ago

Technical Advisor / 修理受付担当

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide accurate, courteous guidance to customers on watch repairs, handle reception duties, assist with strap sales, prepare repair estimates, and support technical repair processes. Communicate with head office in English as needed and perform light administrative tasks from Excel/CRM systems in a shift-based role based in Tokyo.
Location: Tokyo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Reception and customer service for watch repairs at the reception
  • •Assist with sales of items such as straps
  • •Perform watch repairs including battery replacement and bracelet adjustment; prepare repair estimates
  • •Provide technical support for repairs
  • •Handle phone/SNS/email customer communications and perform clerical work using the company system and Excel; coordinate with head office in English

Pay and Benefits

Perks:Commuter BenefitsRetirement AllowanceSocial InsuranceMeal Allowance

Key Requirements

  • •Domestic and international watchmaking schools with at least 2 years of specialized education
  • •3+ years of experience in watch repair or repair support and customer-facing roles
  • •Basic PC skills (Outlook, Excel, Word, PowerPoint)
  • •Basic English skills suitable for customer interactions and training
  • •Ability to perform reception/customer service and administrative tasks
Experience:Luxury_goods_and_jewelry
Education:Certification / Diploma
Skills:Customer serviceCommunicationProblem-solving
Languages:JapaneseEnglish
Tech Stack:OutlookExcelWordPowerPoint

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn