Service Management

HSBC
Mexico
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Collaboration","Process improvement","Stakeholder communication"]

Own operational delivery within a Service Management function in Technology, executing against the relevant strategy and methodology. Act as a subject-matter expert for service management processes, workflows, and controls governance, while collaborating across GB/GFs and regions to meet collective targets. Identify and measure process improvements, develop and continuously improve operating procedures, and prepare management information for performance and governance forums.

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FursaFursa
HSBC
HSBC
5 hours ago

Service Management

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Own operational delivery within a Service Management function in Technology, executing against the relevant strategy and methodology. Act as a subject-matter expert for service management processes, workflows, and controls governance, while collaborating across GB/GFs and regions to meet collective targets. Identify and measure process improvements, develop and continuously improve operating procedures, and prepare management information for performance and governance forums.
Location: Mexico
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Provide subject-matter expertise in Service Management discipline and associated processes, workflows, and interactions.
  • •Ensure operational delivery against Service Management strategy, goals, and targets.
  • •Collaborate across GB/GFs and regions to deliver collective Service Management goals aligned to Technology priorities.
  • •Promote implementation and adoption of Service Management best practices within Technology.
  • •Lead and manage Service Management resources where required, providing technical/functional support and guidance on operational processes.

Key Requirements

  • •Provide subject-matter expertise in the relevant Service Management discipline, processes, workflows, interactions, and purpose.
  • •Deliver operational performance against Service Management strategy, goals, and targets.
  • •Collaborate within and across GB/GFs and regions to deliver collective Service Management goals.
  • •Operate governance procedures for execution and monitoring of controls.
  • •Identify, plan, execute, and measure process improvements; develop and continuously improve operating procedures.
Skills:CollaborationProcess improvementStakeholder communication
Languages:InglesEnglish
Tech Stack:Service managementObservabilidadDevopsSRISRESAP SuccessFactors

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn