Implementation Engineer, Observe

Snowflake
New York, New Jersey
Workplace: RemoteFull timeUSD 160,000 - 210,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Customer enablement","Comfort with ambiguity"]

Serve as a hands-on, post-sales technical partner to help enterprise customers deploy and operationalize Snowflake’s Observe observability platform. Lead implementations from kickoff to production readiness, translating existing observability architectures into scalable, production-ready pipelines using OpenTelemetry. Configure telemetry ingestion, dashboards, alerts, and success criteria while advising customers on logs, metrics, traces, and data quality risks. Collaborate across SRE, DevOps, and application teams to accelerate time-to-value.

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Snowflake
Snowflake
4 days ago

Implementation Engineer, Observe

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Job Summary

Serve as a hands-on, post-sales technical partner to help enterprise customers deploy and operationalize Snowflake’s Observe observability platform. Lead implementations from kickoff to production readiness, translating existing observability architectures into scalable, production-ready pipelines using OpenTelemetry. Configure telemetry ingestion, dashboards, alerts, and success criteria while advising customers on logs, metrics, traces, and data quality risks. Collaborate across SRE, DevOps, and application teams to accelerate time-to-value.
Location: New York, New Jersey
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead structured implementations for enterprise customers from kickoff through initial production readiness.
  • •Design and configure telemetry ingestion pipelines across logs, metrics, and traces, including parsing, enrichment, normalization, and routing.
  • •Work hands-on with OpenTelemetry instrumentation and collectors to help customers adopt modern observability standards.
  • •Migrate and modernize existing observability environments (e.g., Splunk, ELK, cloud-native monitoring) into Observe.
  • •Configure datasets, dashboards, alerts, and implementation plans while identifying risks and guiding customers to self-sufficiency.

Pay and Benefits

Salary: USD 160,000 - 210,000 annually

Key Requirements

  • •5+ years in customer-facing technical roles such as implementation engineer, solutions architect, technical consultant, or SRE.
  • •Hands-on experience with observability platforms and telemetry pipelines.
  • •Practical experience with OpenTelemetry (instrumentation, collectors, exporters, pipelines).
  • •Experience with commercial or open-source observability solutions such as Splunk, ELK/Elastic, Datadog, New Relic, Dynatrace, or Grafana.
  • •Strong understanding of logs, metrics, and traces, including data modeling and tradeoffs at scale.
Experience:5+ yearsSaaSObservability
Skills:CommunicationProblem-solvingCustomer enablementComfort with ambiguity
Tech Stack:OpenTelemetrySplunkELKElasticDatadogNew RelicDynatraceGrafanaAWSGCPAzureKubernetes

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn