4 weeks ago

Senior ServiceNow Development Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Led by an experienced engineering leader, this role drives ServiceNow platform modernization across ITSM, ITOM, HRSD, CSM, and SecOps; scale AI capabilities (Now Assist, generative AI, AI agents) and governance, while shaping multi-year roadmaps, architecture standards, and high-performing, globally distributed teams.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Sr. Manager level

Key Responsibilities

•Partner with the EPS ServiceNow Product Management team to define and execute a multi-year engineering roadmap aligned to business priorities, platform strategy, and measurable outcomes.
•Lead complex, cross-team engineering initiatives across global delivery teams, ensuring architectural consistency, execution rigor, and high-quality delivery at scale.
•Drive the modernization of ServiceNow engineering practices through source control, CI/CD pipelines, automated testing, release governance, secure development, and developer productivity standards.
•Lead the evaluation, deployment, and scaling of ServiceNow AI capabilities, including Now Assist, generative AI, AI agents, predictive intelligence, virtual agent, and intelligent workflow automation.
•Establish platform architecture standards, reusable design patterns, and governance guardrails to enable scalable, secure, and maintainable ServiceNow solutions.

Pay and Benefits

Salary: USD 130,700 - 205,200 annually

Perks:Health InsuranceDentalVisionDisabilityLife InsuranceParental LeaveHolidaysPaid LeaveFlexible Spending

Key Requirements

•Deep expertise with the ServiceNow platform, including core workflows such as ITSM, ITOM, HRSD, CSM, SecOps, SPM, ITAM, Flow Designer, App Engine, Creator Workflows, and scoped applications
•15+ years of IT experience, including leading ServiceNow platform engineering, architecture, or development organizations in complex enterprise environments
•5+ years of proven track record of building high-performing global teams
•ServiceNow Certified System Administrator (CSA) required
•ServiceNow Certified Application Developer (CAD) and other relevant ServiceNow certifications strongly preferred

Experience:15+ yearsServiceNowEnterprise IT

Education:Bachelor's

Skills:LeadershipCommunicationMentoringInfluencingProblem-solving

Certifications:CSACAD

Languages:English

Tech Stack:ServiceNowJavaScriptAPIsCI/CDFlow DesignerApp EngineCreator WorkflowsITSMITOMHRSDCSMSecOps

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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