Store Manager, Lalaport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

Crocs Inc.
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 5+ yearsSkills: ["Leadership","Communication","Analytical thinking","Customer service","Team collaboration"]

Lead a team of store associates to deliver exceptional customer experiences using Crocs’ C.H.A.R.M service model. Drive sales and consumer service performance, manage store visuals, product flow, replenishment, and operational standards, and apply analytical thinking to identify in-store opportunities. Coordinate daily tasks, support retail operations including POS and stock replenishment, and ensure compliance with asset protection policies while fostering an inclusive, growth-focused environment.

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FursaFursa
Crocs Inc.
Crocs Inc.
6 hours ago

Store Manager, Lalaport (KUALA LUMPUR, Kuala Lumpur, MY, 55100)

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Last checked: 6 hours agoStatus: Live

Job Summary

Lead a team of store associates to deliver exceptional customer experiences using Crocs’ C.H.A.R.M service model. Drive sales and consumer service performance, manage store visuals, product flow, replenishment, and operational standards, and apply analytical thinking to identify in-store opportunities. Coordinate daily tasks, support retail operations including POS and stock replenishment, and ensure compliance with asset protection policies while fostering an inclusive, growth-focused environment.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Manager level

Key Responsibilities

  • •Deliver outstanding consumer service using Crocs’ C.H.A.R.M service model.
  • •Lead the store team to surpass performance metrics including sales and consumer service.
  • •Manage store standards for visual presentation, product flow, replenishment, and operational execution.
  • •Coordinate, delegate, prioritize, and follow up on daily store activities and deadlines.
  • •Support retail operations including POS system management, stock replenishment, seasonal pricing/markdown processes, loyalty program promotion, and cleanliness/recovery standards.

Key Requirements

  • •At least STPM/A Level/Diploma/Advanced Diploma or above (preferred).
  • •Minimum 5 years of total retail experience, preferably with prior Store Manager experience.
  • •Demonstrated leadership abilities with a passion for empowering and driving team results.
  • •Professional working proficiency in English; proficiency in other language(s) is an advantage.
  • •Intermediate computer proficiency in Microsoft Word, PowerPoint, Excel, email, and the ability to operate a retail point of sale (POS) system.
Experience:5+ yearsRetailStore management
Skills:LeadershipCommunicationAnalytical thinkingCustomer serviceTeam collaboration
Languages:English
Tech Stack:Microsoft WordMicrosoft PowerPointMicrosoft ExcelEmailPoint of Sale (POS)

Company Brief

Crocs Inc.
Designs, manufactures, and sells casual footwear and accessories known for its proprietary Croslite™ material. Crocs offers a range of comfortable, lightweight shoes and related products globally through wholesale, retail, and e-commerce channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Broomfield, United States
Founded: 2002
WebsiteLinkedIn