Technical Support - French Speaker

Dell
Casablanca
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Organizational skills","Interpersonal skills","Problem-solving","Customer handling"]

Provide first-level technical support for Dell products in Casablanca, handling customer questions via phone and email. Diagnose desktop, laptop, and peripheral issues using troubleshooting techniques and tools, then investigate likely causes to recommend solutions. Log and track incident details, keep customers informed through resolution, and follow documented guidelines for incident assignment and support procedures.

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FursaFursa
Dell
Dell
1 week ago

Technical Support - French Speaker

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Provide first-level technical support for Dell products in Casablanca, handling customer questions via phone and email. Diagnose desktop, laptop, and peripheral issues using troubleshooting techniques and tools, then investigate likely causes to recommend solutions. Log and track incident details, keep customers informed through resolution, and follow documented guidelines for incident assignment and support procedures.
Location: Casablanca
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level customer technical support via phone and email.
  • •Use troubleshooting techniques and tools to identify technical defects or issues.
  • •Assign incidents in line with documented guidelines and procedures.
  • •Support customers through problem resolution while keeping them informed throughout the incident.
  • •Clearly and concisely log and track solution details to update the customer database.

Key Requirements

  • •Fluent communication skills in Dutch.
  • •Minimum 1-year related experience in technical support.
  • •Ability to analyze and solve technical problems using troubleshooting skills to investigate potential solutions.
  • •Good organizational and interpersonal skills.
  • •Excellent telephone and customer handling skills.
Experience:1+ years
Skills:Organizational skillsInterpersonal skillsProblem-solvingCustomer handling
Languages:Dutch

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
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