Senior Manager, Digital Product Management - Token Services

American Express
Palo Alto, New York, Phoenix
Workplace: HybridFull timeUSD 123,000 - 215,250 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 3+ yearsSkills: ["Strategic thinking","Critical thinking","Problem-solving","Relationship management","Communication"]

Own the end-to-end lifecycle for American Express token services—evolving the token product suite and underlying capabilities to improve checkout conversion, customer engagement, and the payments experience for issuing, merchant, and acquiring partners. Lead cross-functional teams in agile delivery, define product strategy and business requirements, drive go-to-market execution, manage product metrics and KPIs, and represent network interests in industry standards bodies.

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FursaFursa
American Express
American Express
1 day ago

Senior Manager, Digital Product Management - Token Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own the end-to-end lifecycle for American Express token services—evolving the token product suite and underlying capabilities to improve checkout conversion, customer engagement, and the payments experience for issuing, merchant, and acquiring partners. Lead cross-functional teams in agile delivery, define product strategy and business requirements, drive go-to-market execution, manage product metrics and KPIs, and represent network interests in industry standards bodies.
Location: Palo Alto, New York, Phoenix
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Serve as a product champion, evaluating and identifying token products and features for customer delivery.
  • •Define token product strategy, enhance features for partner needs, and drive technical implementation and go-to-market execution.
  • •Progress emerging token use cases and influence payments industry bodies on defining standards.
  • •Define and track product metrics and KPIs, collect customer feedback, and refine the feature backlog.
  • •Coordinate cross-functional execution across marketing, sales, partner enablement, and servicing within an agile environment.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsPaid LeaveRetirement Savings

Key Requirements

  • •3+ years in product management or product development, identifying customer needs and driving go-to-market enablement.
  • •Experience managing product economics and delivering seamless product execution.
  • •Strong data and analytics comfort, using data to drive decisions and improve products.
  • •Ability to translate market and industry trends into opportunities and build consensus for key initiatives.
  • •Customer-focus to identify personas and develop features delivering best-in-class customer experiences.
Experience:3+ yearsPaymentsPayments industry
Skills:Strategic thinkingCritical thinkingProblem-solvingRelationship managementCommunication

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn