Senior Manager, Benefit Verification & Authorization Operations

Prompt
United States
Workplace: RemoteFull timeUSD 100,000 - 120,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Problem-solving"]

Lead and scale the Benefit Verification & Authorization (BVA) operation, turning evolving workflows into clear, repeatable processes and operating rhythms. Drive operational excellence with quality, productivity, service level, capacity, and reporting metrics. Partner closely with AI Engineering to automate work and implement new tools and workflows. Define a consistent BVA customer experience and lead/develop BVA managers and leaders to run high-performing day-to-day operations while improving long-term performance.

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Prompt
Prompt
3 days ago

Senior Manager, Benefit Verification & Authorization Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Lead and scale the Benefit Verification & Authorization (BVA) operation, turning evolving workflows into clear, repeatable processes and operating rhythms. Drive operational excellence with quality, productivity, service level, capacity, and reporting metrics. Partner closely with AI Engineering to automate work and implement new tools and workflows. Define a consistent BVA customer experience and lead/develop BVA managers and leaders to run high-performing day-to-day operations while improving long-term performance.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Partner with leadership to build and scale the BVA service, translating priorities into operational plans and execution.
  • •Develop SOPs, workflows, ownership models, and operating rhythms to create a consistent and scalable operation.
  • •Establish operational excellence through quality, productivity, service levels, capacity measures, reporting, and continuous improvement.
  • •Partner with AI Engineering to automate work, translate operational problems into use cases/requirements, and implement new tools and workflows.
  • •Define and build the BVA customer experience across onboarding and ongoing service delivery, and lead/develop BVA managers and other leaders.

Pay and Benefits

Salary: USD 100,000 - 120,000 annually
Perks:Health InsuranceDentalVision401kEquity

Key Requirements

  • •7+ years of experience in operations, service delivery, revenue cycle management, customer operations, or a related field.
  • •3+ years of experience leading people leaders, including Managers and/or Team Leads.
  • •Demonstrated experience building, standardizing, and improving operational processes in a growing or changing environment.
  • •Experience managing complex operations using performance metrics, quality measures, and operational data to drive decisions.
  • •Proven ability to identify operational gaps, determine root causes, and implement scalable solutions.
Experience:7+ yearsRevenue cycle managementService delivery
Skills:CommunicationProblem-solving

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor