Customer Support Representative with Finnish

Eaton
Budapest
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Customer service attitude","Attention to detail","Problem solving","Proactive communication"]

Provide commercial customer support for a project-based portfolio, responding to inquiries via phone, chat, email, and a case management tool. Manage orders including entry, price checking, and clearing per company policy, and coordinate delivery and billing across multiple product lines. Support pre- and post-sales service functions such as order status, repairs/calibration, product changes/returns, accounts receivable collections, invoicing, and contract/lease administration. Resolve issues using established policies and proactive communication.

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Eaton
Eaton
2 weeks ago

Customer Support Representative with Finnish

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 day agoStatus: Live

Job Summary

Provide commercial customer support for a project-based portfolio, responding to inquiries via phone, chat, email, and a case management tool. Manage orders including entry, price checking, and clearing per company policy, and coordinate delivery and billing across multiple product lines. Support pre- and post-sales service functions such as order status, repairs/calibration, product changes/returns, accounts receivable collections, invoicing, and contract/lease administration. Resolve issues using established policies and proactive communication.
Location: Budapest
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle inquiries from customers and/or internal parties via phone, chat, and email.
  • •Manage orders including order entry, price checking, and order clearing in line with Eaton policies.
  • •Handle complaints and coordinate end-to-end delivery and billing across multiple product lines and project sequencing.
  • •Provide a variety of pre-sales or post-sales service functions, including order status management, repairs/calibration requests, product changes or returns, and related administration.
  • •Assist sales functions across EMEA with customer service requests, including accounts receivable collections, invoicing requirements, and contract/lease administration.

Pay and Benefits

Perks:Hybrid WorkAnnual BonusHealth InsuranceLife InsuranceCafeteriaEyeglass Refund

Key Requirements

  • •Bachelor’s degree (BSC/BA).
  • •1-3 years of experience in customer support.
  • •Fluent English and Finnish.
  • •Strong MS Office skills and attention to detail.
  • •Knowledge of SAP or Salesforce and/or a case management tool is an advantage.
Experience:Customer support
Education:Bachelor's
Skills:CommunicationCustomer service attitudeAttention to detailProblem solvingProactive communication
Languages:EnglishFinnish
Tech Stack:MS OfficeSAPSalesforceCase management tool

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn