Store Manager Tienda PUMA Mall Plaza Iquique

Puma
Chile
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 3-4 yearsSkills: ["Customer service","Collaboration","Solution orientation","Prioritization","Transparent communication","Results-driven","Empowering others","People management","Sales management","KPI measurement"]

Lead daily retail store operations to achieve budgeted sales goals and verify key selling metrics such as units per ticket, average ticket, and conversion rate. Analyze customer profiles, shopping trends, and competitor information to drive the business. Coordinate staff training with the operations team, supervise compliance with store policies (including loss prevention, cash control, people management, and risk prevention), and manage hiring, coaching, and development to deliver outstanding customer service and brand experience.

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FursaFursa
Puma
Puma
2 hours ago

Store Manager Tienda PUMA Mall Plaza Iquique

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily retail store operations to achieve budgeted sales goals and verify key selling metrics such as units per ticket, average ticket, and conversion rate. Analyze customer profiles, shopping trends, and competitor information to drive the business. Coordinate staff training with the operations team, supervise compliance with store policies (including loss prevention, cash control, people management, and risk prevention), and manage hiring, coaching, and development to deliver outstanding customer service and brand experience.
Location: Chile
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Manager level

Key Responsibilities

  • •Drive and verify daily sales actions and variables to meet store and retail budget objectives.
  • •Analyze customer profiles, shopping trends, and competitor information to impact and guide the business.
  • •Coordinate and ensure training programs for your team with the operations area to build a customer service and brand experience culture and customer loyalty.
  • •Supervise and verify key business KPIs (e.g., units per ticket, average ticket, conversion rate).
  • •Coordinate and assign roles and development for staff, and ensure compliance with store policies and procedures (operations, loss prevention, cash control, people administration, and risk prevention).

Key Requirements

  • •3 to 4 years of experience in similar roles, managing a retail environment.
  • •Demonstrated ability to identify, hire, train, and develop teams.
  • •Proven ability to deliver high customer service standards and communicate transparently while empowering others.
  • •Proven sales management experience using KPI measurement.
  • •Knowledge of sales systems and/or ERP and MS Office.
  • •English intermediate/basic.
Experience:3-4 yearsRetail
Skills:Customer serviceCollaborationSolution orientationPrioritizationTransparent communicationResults-drivenEmpowering othersPeople managementSales managementKPI measurement
Languages:English
Tech Stack:ERPMS Office

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn