Support Engineer - Veterinary HealthTech (Colombia)

TrueLogic
Bogotá
Workplace: HybridFull timeFunction: Administration & Executive AssistanceSkills: ["Communication","Documentation","Problem-solving","Autonomy","Process improvement"]

Own technical ticket resolution for the Customer Experience team, handling customer onboarding/offboarding workflows, data migrations, and platform-level requests. Execute environment provisioning, configuration, integration setup, smoke tests, and decommissioning with access revocation and documentation. Lead triage and resolution of complex issues (e.g., integrations, bulk data updates) while partnering with CX on timelines and communicating outcomes in clear language.

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FursaFursa
TrueLogic
TrueLogic
1 day ago

Support Engineer - Veterinary HealthTech (Colombia)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Own technical ticket resolution for the Customer Experience team, handling customer onboarding/offboarding workflows, data migrations, and platform-level requests. Execute environment provisioning, configuration, integration setup, smoke tests, and decommissioning with access revocation and documentation. Lead triage and resolution of complex issues (e.g., integrations, bulk data updates) while partnering with CX on timelines and communicating outcomes in clear language.
Location: Bogotá
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance

Key Responsibilities

  • •Execute technical onboarding for new customers, including environment provisioning, configuration, integration setup, and data imports to enable go-live.
  • •Manage customer decommissioning, including data exports, environment teardown, access revocation, and closure documentation.
  • •Perform structured data migrations with validation, transformation, and quality assurance, occasionally joining live calls to address validation questions.
  • •Own and resolve escalated technical tickets by triaging, prioritizing, and handling issues such as environment configuration, integration troubleshooting, bulk data updates, and platform-level problems.
  • •Maintain runbooks and customer-specific documentation, and improve processes by analyzing ticket patterns to drive tooling, automation, or documentation updates.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

  • •AWS: Verify environment changes and execute smoke tests, independently validating workflows using services such as RDS, S3, EC2, and ECS.
  • •Git/GitHub: Create, review, merge, and verify pull requests to support customer onboarding and offboarding workflows.
  • •Communication: Exceptional written and verbal English; lead customer calls and translate technical concepts for non-technical stakeholders while drafting documentation.
  • •Basic security hygiene: Understand data privacy best practices, least-privilege access, and secure data-handling protocols.
  • •Ticketing systems: Hands-on experience with support/helpdesk platforms such as Jira, Intercom, Front, or equivalent systems.
Skills:CommunicationDocumentationProblem-solvingAutonomyProcess improvement
Languages:English
Tech Stack:AWSRDSS3EC2ECSGitGitHubJiraIntercomFrontElixirReactGraphQLTerraformKubernetesHelm

Company Brief

TrueLogic
TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.
Industry: Professional Services
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