Dell

2 days ago

Field Service Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Deliver on-site installation, configuration, integration, maintenance, troubleshooting, and repair for company and multi-vendor systems, including hardware, software, networking, and operating systems. Act as the customer liaison for administrative and technical matters, applying technical support expertise to resolve issues and drive timely break-fix and proactive maintenance. Work with peers and internal SMEs, use troubleshooting tools and analytical practices, and handle escalations to close complex cases.

Location: Slough, Reading, Oxford

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide timely on-site services including break-fix support and proactive maintenance.
•Perform on-site troubleshooting for customer sites to identify and resolve technical problems.
•Drive resolutions for complex issues and ensure service requests are owned through escalation ownership.
•Work closely with peers and internal SMEs to increase knowledge and resolve customer issues.
•Maintain awareness of technology and Dell service offerings.

Pay and Benefits

Salary: GBP 41,140 - 53,240 annually

Key Requirements

•2+ years of related professional experience, with a bachelor’s degree, or an advanced degree without experience, or equivalent experience.
•Full clean driver’s license.
•Flexibility to support a stand-by rota.
•Relevant Dell product certification at Professional Specialist Level (desirable).
•Ability to support assigned coverage areas across the M4 corridor and other southern locations when required.

Experience:2+ years

Education:Bachelor's

Skills:Commitment to continuous learningCustomer serviceMentoring colleaguesEscalation managementTechnical acumen

Licenses:Full clean driver’s license

Certifications:Dell product certification (Professional Specialist Level)

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor

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Dell

2 days ago

Field Service Engineer 2

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Slough, Reading, Oxford

Workplace: Onsite

Employment Type: Full time

Job Function: Field Service, Maintenance & Skilled Trades

Seniority: Mid level

Key Responsibilities

•Provide timely on-site services including break-fix support and proactive maintenance.
•Perform on-site troubleshooting for customer sites to identify and resolve technical problems.
•Drive resolutions for complex issues and ensure service requests are owned through escalation ownership.
•Work closely with peers and internal SMEs to increase knowledge and resolve customer issues.
•Maintain awareness of technology and Dell service offerings.

Pay and Benefits

Salary: GBP 41,140 - 53,240 annually

Key Requirements

•2+ years of related professional experience, with a bachelor’s degree, or an advanced degree without experience, or equivalent experience.
•Full clean driver’s license.
•Flexibility to support a stand-by rota.
•Relevant Dell product certification at Professional Specialist Level (desirable).
•Ability to support assigned coverage areas across the M4 corridor and other southern locations when required.

Experience:2+ years

Education:Bachelor's

Skills:Commitment to continuous learningCustomer serviceMentoring colleaguesEscalation managementTechnical acumen

Licenses:Full clean driver’s license

Certifications:Dell product certification (Professional Specialist Level)

Company Brief

Dell

Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Round Rock, United States

Founded: 1984

Glassdoor: 3.8

Website LinkedIn Glassdoor