Technical Support Engineer (Network) (Hybrid)

F5
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Problem-solving","Attention to detail"]

Provide Level 2 technical support for F5 products, diagnosing hardware and software issues, and communicating clearly with customers. Collaborate with tier-3 engineering and cross-functional teams to resolve complex problems, write solution articles, and continuously develop expertise across networking, security, and cloud technologies in a hybrid, Warsaw-based role.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
F5
F5
3 months ago

Technical Support Engineer (Network) (Hybrid)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide Level 2 technical support for F5 products, diagnosing hardware and software issues, and communicating clearly with customers. Collaborate with tier-3 engineering and cross-functional teams to resolve complex problems, write solution articles, and continuously develop expertise across networking, security, and cloud technologies in a hybrid, Warsaw-based role.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide Level 2 technical support to resolve hardware and software issues related to F5 products.
  • •Maintain excellent customer communication, including project status, plan-of-actions, and resolution steps.
  • •Provide F5 customers and partners with a consistently high-quality support experience.
  • •Collaborate with tier three engineering services to overcome technical challenges.
  • •Write and update solution articles to share technical expertise internally and externally

Key Requirements

  • •Hands-on experience with LAN/WAN operations (DNS, OpenSSL, Cryptography, virtualization, etc.) and network hardware
  • •Strong knowledge of TCP/IP protocols and the OSI model
  • •Experience reading/writing packet captures with Wireshark
  • •Deep understanding of DNS and HTTP protocols, plus SSL/TLS handshakes
  • •Experience with Network Security (Web Application Security, AAA, VPN, DDoS, Malware, Application Firewalls)
Experience:Cybersecurity
Skills:CommunicationProblem-solvingAttention to detail
Languages:English
Tech Stack:DNSOpenSSLCryptographyVirtualizationUNIXLinuxRedhatVMwareTCP/IPOSI modelWiresharkHTTPSSL/TLSVPNDDoSWeb Application SecurityAnsibleGitDockerKubernetes

Company Brief

F5
Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Seattle, United States
Founded: 1996
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn