Customer Success Engineer

Hightouch
New York
Workplace: OnsiteFull timeUSD 85,000 - 110,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Multitasking","Organizational skills","Discovery","Interpersonal skills","Communication","Self-starter","Comfort with ambiguity","Humility","Intellectual curiosity"]

Partner directly with customers to ensure they get maximum value from the platform. Answer technical and product questions through Intercom, Slack, phone, and email, while helping users interpret API documentation and understand how common SaaS tools (CRMs, ESPs, ERPs) support their data workflows. Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve the customer journey.

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FursaFursa
Hightouch
Hightouch
3 days ago

Customer Success Engineer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Partner directly with customers to ensure they get maximum value from the platform. Answer technical and product questions through Intercom, Slack, phone, and email, while helping users interpret API documentation and understand how common SaaS tools (CRMs, ESPs, ERPs) support their data workflows. Collaborate closely with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations to improve the customer journey.
Location: New York
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Work directly with users to ensure they get the most value from the platform.
  • •Answer customer questions via Intercom, Slack, phone, or email.
  • •Support customers with technical understanding, including reading API documentation and SaaS tool basics.
  • •Collaborate cross-functionally with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
  • •Contribute to an exceptional customer journey and help keep customer promises.

Pay and Benefits

Salary: USD 85,000 - 110,000 annually
Equity and Bonus:Equity

Key Requirements

  • •2+ years in a customer-facing role (doesn’t necessarily need to be technical).
  • •Technical background through experience or education.
  • •Be conversant in SQL (or willing to learn the basics and more advanced topics).
  • •Strong discovery and interpersonal skills.
  • •Excellent verbal and written communication skills.
Experience:Customer-facingSaaS
Skills:MultitaskingOrganizational skillsDiscoveryInterpersonal skillsCommunicationSelf-starterComfort with ambiguityHumilityIntellectual curiosity
Languages:English
Tech Stack:SQLIntercomSlackAPI documentationCRMsESPsERPs

Company Brief

Hightouch
Provides a reverse ETL platform that syncs customer and product data from data warehouses to operational tools, enabling analytics-driven activation across sales, marketing, and support systems.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Scaleup
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2019
WebsiteLinkedIn