Customer Success Manager - Mexico

Owner.com
Mexico
Workplace: RemoteFull timeUSD 35,000 - 40,000Function: Customer Success & Account ManagementExperience: 2+ yearsSkills: ["Proactive mindset","Adaptability","Interpersonal skills","Objection handling","Data-driven decision making","Strategic thinking","Pipeline prioritization","Grit","De-escalation","Ability to work with English-speaking customers"]

Manage a portfolio of 120+ customers across the customer lifecycle, with a primary focus on at-risk accounts. Deliver customer value to maximize product adoption, reduce churn, and improve retention and engagement. Collaborate with Launch and Support teams, use data to guide interactions and early interventions, and influence product direction by sharing feedback with cross-functional teams. This remote-first role is open to candidates based in Mexico.

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FursaFursa
Owner.com
Owner.com
1 day ago

Customer Success Manager - Mexico

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Manage a portfolio of 120+ customers across the customer lifecycle, with a primary focus on at-risk accounts. Deliver customer value to maximize product adoption, reduce churn, and improve retention and engagement. Collaborate with Launch and Support teams, use data to guide interactions and early interventions, and influence product direction by sharing feedback with cross-functional teams. This remote-first role is open to candidates based in Mexico.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a large portfolio of 120+ customers across the customer lifecycle.
  • •Engage the most at-risk customer segment to maximize adoption and deliver customer value.
  • •Mitigate churn risks by intervening early and improving retention through customer engagement.
  • •Collaborate with Launch and Support teams to deliver a world-class customer experience and ROI improvements.
  • •Provide feedback to cross-functional teams to influence the customer journey, health metrics, and expansion opportunities.

Pay and Benefits

Salary: USD 35,000 - 40,000
Perks:Health InsuranceRemote WorkPaid Leave

Key Requirements

  • •2+ years of experience in a Customer Success or Account Management role.
  • •Proven success in account management or full-cycle sales with a track record of achieving results.
  • •Experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
  • •Background in B2B2C, ideally within the food/hospitality and technology space; familiar with industry trends and competitive dynamics.
  • •Full fluency in English (reading, writing, and speaking).
Experience:2+ yearsB2B2CFood/hospitalityTechnology
Skills:Proactive mindsetAdaptabilityInterpersonal skillsObjection handlingData-driven decision makingStrategic thinkingPipeline prioritizationGritDe-escalationAbility to work with English-speaking customers
Languages:English
Tech Stack:SalesforceSales LoftTalkDeskGongLoomMetabaseCRMPOSOnline orderingWebsite

Company Brief

Owner.com
Provides a direct-to-consumer online ordering, delivery, and operations platform for independent restaurants, helping them increase revenue, reduce third-party fees, and manage orders, marketing, and customer relationships.
Industry: Restaurants & Food Service
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: New York, United States
WebsiteLinkedIn