Client Tech Support (Mandarin Speaking)

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Customer empathy","Problem-solving","Calm under pressure","Process improvement"]

Support Tarro restaurant clients by scoping and pre-configuring required hardware (printers, cabling, telephony) and setting up backend readiness before go-live. Monitor system alerts, resolve outages, and diagnose issues to root cause rather than temporary patches. Own cases through to genuine resolution, confirm fixes with clients, and document and escalate when needed. In year one, you’ll onboard pizza and Chinese American restaurant clients and build deep knowledge of Tarro’s hardware and backend systems.

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FursaFursa
Tarro
Tarro
1 month ago

Client Tech Support (Mandarin Speaking)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 50 minutes agoStatus: Live

Job Summary

Support Tarro restaurant clients by scoping and pre-configuring required hardware (printers, cabling, telephony) and setting up backend readiness before go-live. Monitor system alerts, resolve outages, and diagnose issues to root cause rather than temporary patches. Own cases through to genuine resolution, confirm fixes with clients, and document and escalate when needed. In year one, you’ll onboard pizza and Chinese American restaurant clients and build deep knowledge of Tarro’s hardware and backend systems.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Scope each new client’s hardware (printers, cabling, telephony), pre-configure it, and set up the backend so everything’s ready before go-live.
  • •Monitor system alerts and resolve outages, often before the restaurant notices an issue.
  • •Diagnose problems to find the root cause and fix them so they stay fixed.
  • •See cases through to real resolution, confirm with the restaurant that it’s genuinely solved, and not just closed.
  • •Document issues and resolutions and escalate cleanly to other teams when needed.

Key Requirements

  • •Some experience in network operation or a similar technical role.
  • •Comfortable with networking fundamentals like IP addressing, DNS, DHCP, VLANs, and LAN/WAN, with hands-on diagnostics.
  • •Comfortable using the command line and working with modems, routers, switches, and telephony gear.
  • •Ability to explain technical problems to non-technical people while staying calm and kind with frustrated users.
  • •Fluent in Mandarin and English, spoken and written.
Experience:Client supportCustomer-facing
Skills:CommunicationCustomer empathyProblem-solvingCalm under pressureProcess improvement
Languages:MandarinEnglish
Tech Stack:DNSDHCPVLANLAN/WANCommand lineVoIPTelephonyRoutersSwitchesModemsIP addressing

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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