Client Tech Support (Mandarin Speaking)

Support Tarro restaurant clients by scoping and pre-configuring required hardware (printers, cabling, telephony) and setting up backend readiness before go-live. Monitor system alerts, resolve outages, and diagnose issues to root cause rather than temporary patches. Own cases through to genuine resolution, confirm fixes with clients, and document and escalate when needed. In year one, you’ll onboard pizza and Chinese American restaurant clients and build deep knowledge of Tarro’s hardware and backend systems.