Manager, Account Management, SME & Growth

Airwallex
New York
Workplace: HybridFull timeUSD 160,000 - 200,000 annuallyFunction: Marketing & GrowthSkills: ["CRM","Communication","Leadership","Strategic thinking","Analytical thinking","Negotiation"]

Lead and develop a high‑performing Account Management team within Airwallex’s SME & Growth segment, overseeing key customer relationships, driving revenue growth, retention, and NPS across a defined portfolio. Partner cross‑functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations; act as player‑coach for high‑value customers from onboarding to scale, based in New York.

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Airwallex
Airwallex
4 months ago

Manager, Account Management, SME & Growth

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead and develop a high‑performing Account Management team within Airwallex’s SME & Growth segment, overseeing key customer relationships, driving revenue growth, retention, and NPS across a defined portfolio. Partner cross‑functionally with Sales, Product, Solutions Engineering, Marketing, Finance and Operations; act as player‑coach for high‑value customers from onboarding to scale, based in New York.
Location: New York
Workplace: Hybrid
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and develop a high‑performing team; hire, onboard, coach and develop a team of Account Managers across your segment/region
  • •Set clear performance expectations, KPIs and operating rhythms (QBRs/MBRs, pipeline reviews, forecast, 1:1s).
  • •Provide regular feedback, mentoring and support to help the team grow in both commercial and technical capability.
  • •Own commercial outcomes for your book of business
  • •Define and execute the account management strategy for your portfolio, in partnership with regional and global leadership.

Pay and Benefits

Salary: USD 160,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •4+ years in account management, including: Managing complex, multi‑stakeholder accounts (ideally in payments, fintech, SaaS or B2B tech).
  • •Proven track record of hitting or exceeding revenue and retention targets.
  • •People leadership: 2+ years leading and developing Account Managers or similar commercial roles, ideally in a fast‑growing or scale‑up environment.
  • •Commercial acumen. Comfortable owning negotiations, renewals, commercial structures and executive‑level conversations.
  • •Strategic and analytical mindset. Strong ability to analyse customer data, market trends and product usage to identify growth opportunities, prioritise accounts, and develop structured account strategies.
Experience:PaymentsFintechSaaSB2B tech
Skills:CRMCommunicationLeadershipStrategic thinkingAnalytical thinkingNegotiation
Tech Stack:Salesforce

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor