Fraud Account Protection Specialist

American Express
Stockholm
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: high_schoolSkills: ["Problem solving","Relationship building","Teamwork","Communication","Analytical skills","Integrity","Service orientation","Accountability"]

Serve as a front-line account protection contact for card members by handling inbound and outbound calls and assessing fraud claims. Work within the Global Fraud Protection network, collaborating with colleagues and supporting analytic efforts to understand fraud trends and recommend appropriate protections. Participate in out-of-hours servicing for other European markets, while delivering a high-integrity, service-first customer experience.

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FursaFursa
American Express
American Express
23 hours ago

Fraud Account Protection Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Serve as a front-line account protection contact for card members by handling inbound and outbound calls and assessing fraud claims. Work within the Global Fraud Protection network, collaborating with colleagues and supporting analytic efforts to understand fraud trends and recommend appropriate protections. Participate in out-of-hours servicing for other European markets, while delivering a high-integrity, service-first customer experience.
Location: Stockholm
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Take inbound and outbound calls as the front-line contact for American Express customers
  • •Assess and process fraud claims for card members
  • •Support analytic teams by assessing fraud trends and helping the business take appropriate steps to protect card members
  • •Support colleagues from other European markets during out-of-hours servicing
  • •Work in a flexible environment within a diverse, multinational team

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability InsuranceRetirementPaid ParentalRemote Work

Key Requirements

  • •Finnish and Swedish, both written and verbal
  • •Able to work under pressure
  • •Team player with excellent communication and analytical skills
  • •High level of integrity
  • •Highly service orientated with good spoken and written English
Education:High School
Skills:Problem solvingRelationship buildingTeamworkCommunicationAnalytical skillsIntegrityService orientationAccountability
Languages:FinnishSwedishEnglish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn