Customer Relations Manager - Jaguar Land Rover San Jose

Sonic Automotive
San Jose
Workplace: OnsiteFull timeUSD 26+ hourlyFunction: Solutions Engineering & Sales EngineeringExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Conflict resolution","Organizational skills","Time management"]

Own the end-to-end customer experience by building strong relationships with customers throughout their vehicle ownership journey. Serve as the liaison between customers and dealership departments to ensure concerns are resolved quickly and professionally. Track customer satisfaction trends from surveys and reviews, coordinate with Sales/Service/Parts for consistent experience, and maintain accurate CRM records while supporting retention and community initiatives.

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FursaFursa
Sonic Automotive
Sonic Automotive
23 hours ago

Customer Relations Manager - Jaguar Land Rover San Jose

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the end-to-end customer experience by building strong relationships with customers throughout their vehicle ownership journey. Serve as the liaison between customers and dealership departments to ensure concerns are resolved quickly and professionally. Track customer satisfaction trends from surveys and reviews, coordinate with Sales/Service/Parts for consistent experience, and maintain accurate CRM records while supporting retention and community initiatives.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Build and maintain positive customer relationships to drive satisfaction, loyalty, and repeat business.
  • •Respond promptly to inquiries and concerns, escalating issues and ensuring timely resolution.
  • •Monitor customer satisfaction surveys, online reviews, and feedback to identify trends and implement improvements.
  • •Collaborate with Sales, Service, and Parts to deliver a seamless, consistent customer experience.
  • •Conduct follow-up calls and maintain accurate customer records and case documentation in the dealership CRM.

Pay and Benefits

Salary: USD 26 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental Leave

Key Requirements

  • •2+ years of customer service, customer relations, or automotive dealership experience.
  • •Strong communication, interpersonal, and conflict resolution skills for sensitive situations.
  • •Experience using CRM software and Microsoft Office applications.
  • •Excellent organizational and time management skills to manage multiple priorities in a fast-paced environment.
  • •Must be legally authorized to work in the United States (plus ability to complete background check, MVR review, and drug screening).
Experience:2+ yearsAutomotiveCustomer serviceCustomer relations
Education:Bachelor's in business, Communications, Marketing, or a related field
Skills:CommunicationInterpersonal skillsConflict resolutionOrganizational skillsTime management
Licenses:Driver's license
Languages:English
Tech Stack:CRM softwareMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Sonic Automotive
Operates as an automotive retailer owning and operating new and used vehicle dealerships, providing vehicle service, repair, parts, and financing solutions across the United States.
Industry: Retail (Offline)
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1997
WebsiteLinkedIn