Customer Claims Specialist (Birmingham, GB, B5 4US)

Allianz
United Kingdom
Workplace: HybridFull timeGBP 24,000 - 30,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Time management","Organization","Problem-solving"]

The role handles travel-insurance claims from first notification to settlement, balancing empathy with policy-based decisions under time pressure. You will assess new claims, manage multiple cases, communicate clearly with customers, pursue third-party recoveries, maintain accurate records, and work with AI/data tools in a hybrid Birmingham environment.

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FursaFursa
Allianz
Allianz
6 months ago

Customer Claims Specialist (Birmingham, GB, B5 4US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

The role handles travel-insurance claims from first notification to settlement, balancing empathy with policy-based decisions under time pressure. You will assess new claims, manage multiple cases, communicate clearly with customers, pursue third-party recoveries, maintain accurate records, and work with AI/data tools in a hybrid Birmingham environment.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle inbound and outbound calls to own each claim from first notification through assessment to resolution.
  • •Assess new claims against policy terms within service levels; capture accurate information, decide next steps, and fast-track where appropriate.
  • •Keep cases moving by monitoring timelines and suppliers, proactively updating customers and requesting information quickly.
  • •Identify and initiate potential recoveries from third parties, flag service issues or risks to your manager.
  • •Keep records up to date by documenting conversations and evidence clearly in the claims system and suggesting process improvements.

Pay and Benefits

Salary: GBP 24,000 - 30,000 annually
Perks:PensionAnnual BonusDiscountsHealth InsuranceLeave

Key Requirements

  • •Insurance claims experience is essential and you understand policy wording, FNOL, liability/coverage decisions, recoveries and SLAs.
  • •Strong customer communication skills by phone and email, with the ability to handle escalations with empathy.
  • •Proven ability to manage multiple cases under pressure, prioritise effectively and meet deadlines.
  • •High attention to detail and data accuracy; proficient with claims systems and PC literacy.
  • •Good judgment on when to resolve issues vs escalate, to protect the customer experience.
Experience:InsuranceClaims
Skills:CommunicationEmpathyTime managementOrganizationProblem-solving
Languages:English
Tech Stack:AIMachine learningData analyticsCloud

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn